Richard Hughes Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

As a result of my passion for cycling I own and run a successful online boutique selling many exclusive International Fixed gear and Cycling specific brands within Australia.

Perth, Western Australia, Australia

Working with a dedicated, technology focused team, building and improving our financial products for our customers.

Perth, Australia

Making the most of a great opportunity to invest my time and energy into a fresh young digital agency. Building upon the great team here at Diviv group we will be looking to expand our horizons into 2017 and beyond.

William Street Perth

Internally responsible for Tender bid team management and coordination of large value sales proposals:• End to End management of the bid from kick off to submission• Tender / Proposal Compliance• Selecting and Coordinating the Bid Team • Organising the bid response matrix• Setting Bid project timeline including important milestones• Organising final reviews and signoff• Bid content creation and review• Coordination & Submission of Addendum Responses• Post tender coordination of Clarifications QuestionsDuring my time involved with Tender bids I have been responsible for improvements to our processes which includes tender process compliance for Zetta’s ISO 9001 accreditation.Tenders managed and completed during my time in this role include:• Western Power – Tower D Desktop Managed Service – Won• Synergy Lotus Notes to Office 365 Migration Project – Won• IMO AD Domain Consolidation – Won• CUA DCS 2015 -Department of Finance – Lost• CUA ICTS 2015 -Department of Finance – Won• Transit Systems Cloud Services – Shortlisted / Lost• Sandfire Resources Managed Services - Lost• GovNext RFI – Department of Finance – Lost• Citrix Xen App PoC – WA Health – Won• Domain Consolidation Project – UWA – Lost• Care Options ICT Refresh – Shortlisted – Tender Cancelled by Care Options• Murdoch Office 365 Migration - Won

Perth, Australia

Client Portfolio Included:Ophir Energy, Department of Commerce, Independent Market Operator (IMO), Karara Mining, Ajilon (Landcorp) & Cunningham Securities.• Ensured a high quality of service was maintained for all clients in my portfolio. • Manage team workflows to meet client’s standards and SLA’s• Prioritising team workload and handling escalations where necessary • Maintaining client process and change control policies • Regular and effective communication with the client • Produce Monthly client service reports for Managed service customers• Input into the Client IT strategy for Managed Services clients in my portfolioProjects Delivered and Managed:Independent Market Operator (IMO)IT Managed Services Transition Project:I Managed the transition of IT Managed Services from IMO’s incumbent provider to ZettaServe.Office Relocation Project:This project was multi-tiered as it included a portfolio of smaller projects which were dependencies of the Office move which included:• Consolidation of IMO’s satellite project office into the new Office location• Phone System upgrade from Asterisk based system to a Managed Cisco system • Networking Equipment upgrade • Managed Print Service• Implementation of a Infrastructure Monitoring System (PRTG)NOPSEMA – National Offshore Petroleum Safety and Environmental Management AuthorityServer Infrastructure Virtualization and Consolidation Project:Managed the delivery of a server consolidation project where many physical hosts were virtualised which resulted in reduced cost and greater efficiencies and control over the company’s server infrastructure.

Perth, Australia

• Managed the Woodside SOE Team (5 people from multiple vendors) in their daily operational role• Identify & Manage Quarterly Team Goals & Outcomes • Problem Incident & Conflict Management • Prioritise SOE team workload • Identify and implement best practice solutions within required deadlines • Work together with other operational & delivery teams that make up Woodside IT • Monitor and Manage team’s performance to meet SLA measures • Oversee Software Packaging activities from development through UAT to delivery • Manage Production deployments to over 5500 Desktop machines • Custodian for changes to the SOE Desktop Environment • Working with Project teams on delivering various applications into production.• Woodside Desktop Domain Team member

Perth, Australia

• General support for the company’s internal and external employee’s.• Lotus Notes / Domino Administration (Multiple Servers/Country’s) • Cisco VoIP service administration (Cisco Call manager)• Active Directory Management• Software Installation (Mainly CAD/Engineering software)• Software Distribution (SMS 2003)• Network Print & Fax Services• RSA & VeriSign Token Management• Citrix Administration and Management• Hardware Support, Upgrades and PC Builds