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Experienced in Bid Management, Service Delivery Management, Account Management, Project Management, and Team Leadership roles within the IT Sector.
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Business ManagerDiviv Group Apr 2022 - PresentPerth, Western Australia, Australia -
OwnerSpokeculture.Com.Au Aug 2014 - PresentPerth, AustraliaAs a result of my passion for cycling I own and run a successful online boutique selling many exclusive International Fixed gear and Cycling specific brands within Australia. -
Projects And Innovation ManagerFintech Services Australia Oct 2021 - Sep 2022Perth, Western Australia, AustraliaWorking with a dedicated, technology focused team, building and improving our financial products for our customers. -
Business ManagerDiviv Group Jul 2017 - Jan 2022Perth, AustraliaMaking the most of a great opportunity to invest my time and energy into a fresh young digital agency. Building upon the great team here at Diviv group we will be looking to expand our horizons into 2017 and beyond. -
Sales Support ManagerZetta Group Dec 2014 - Nov 2016William Street PerthInternally responsible for Tender bid team management and coordination of large value sales proposals:• End to End management of the bid from kick off to submission• Tender / Proposal Compliance• Selecting and Coordinating the Bid Team • Organising the bid response matrix• Setting Bid project timeline including important milestones• Organising final reviews and signoff• Bid content creation and review• Coordination & Submission of Addendum Responses• Post tender coordination of Clarifications QuestionsDuring my time involved with Tender bids I have been responsible for improvements to our processes which includes tender process compliance for Zetta’s ISO 9001 accreditation.Tenders managed and completed during my time in this role include:• Western Power – Tower D Desktop Managed Service – Won• Synergy Lotus Notes to Office 365 Migration Project – Won• IMO AD Domain Consolidation – Won• CUA DCS 2015 -Department of Finance – Lost• CUA ICTS 2015 -Department of Finance – Won• Transit Systems Cloud Services – Shortlisted / Lost• Sandfire Resources Managed Services - Lost• GovNext RFI – Department of Finance – Lost• Citrix Xen App PoC – WA Health – Won• Domain Consolidation Project – UWA – Lost• Care Options ICT Refresh – Shortlisted – Tender Cancelled by Care Options• Murdoch Office 365 Migration - Won -
Service Delivery Manager At ZettaserveZettaserve Aug 2011 - Dec 2014Perth, AustraliaClient Portfolio Included:Ophir Energy, Department of Commerce, Independent Market Operator (IMO), Karara Mining, Ajilon (Landcorp) & Cunningham Securities.• Ensured a high quality of service was maintained for all clients in my portfolio. • Manage team workflows to meet client’s standards and SLA’s• Prioritising team workload and handling escalations where necessary • Maintaining client process and change control policies • Regular and effective communication with the client • Produce Monthly client service reports for Managed service customers• Input into the Client IT strategy for Managed Services clients in my portfolioProjects Delivered and Managed:Independent Market Operator (IMO)IT Managed Services Transition Project:I Managed the transition of IT Managed Services from IMO’s incumbent provider to ZettaServe.Office Relocation Project:This project was multi-tiered as it included a portfolio of smaller projects which were dependencies of the Office move which included:• Consolidation of IMO’s satellite project office into the new Office location• Phone System upgrade from Asterisk based system to a Managed Cisco system • Networking Equipment upgrade • Managed Print Service• Implementation of a Infrastructure Monitoring System (PRTG)NOPSEMA – National Offshore Petroleum Safety and Environmental Management AuthorityServer Infrastructure Virtualization and Consolidation Project:Managed the delivery of a server consolidation project where many physical hosts were virtualised which resulted in reduced cost and greater efficiencies and control over the company’s server infrastructure. -
Soe Team Leader (Contractor)Woodside Energy Apr 2008 - Aug 2011Perth, Australia• Managed the Woodside SOE Team (5 people from multiple vendors) in their daily operational role• Identify & Manage Quarterly Team Goals & Outcomes • Problem Incident & Conflict Management • Prioritise SOE team workload • Identify and implement best practice solutions within required deadlines • Work together with other operational & delivery teams that make up Woodside IT • Monitor and Manage team’s performance to meet SLA measures • Oversee Software Packaging activities from development through UAT to delivery • Manage Production deployments to over 5500 Desktop machines • Custodian for changes to the SOE Desktop Environment • Working with Project teams on delivering various applications into production.• Woodside Desktop Domain Team member -
Desktop SupportGrd Minproc Apr 2007 - Nov 2007Perth, Australia• General support for the company’s internal and external employee’s.• Lotus Notes / Domino Administration (Multiple Servers/Country’s) • Cisco VoIP service administration (Cisco Call manager)• Active Directory Management• Software Installation (Mainly CAD/Engineering software)• Software Distribution (SMS 2003)• Network Print & Fax Services• RSA & VeriSign Token Management• Citrix Administration and Management• Hardware Support, Upgrades and PC Builds
Richard Hughes Skills
Frequently Asked Questions about Richard Hughes
What company does Richard Hughes work for?
Richard Hughes works for Diviv Group
What is Richard Hughes's role at the current company?
Richard Hughes's current role is Business Manager@ Diviv Group.
What is Richard Hughes's email address?
Richard Hughes's email address is ri****@****ity.com
What is Richard Hughes's direct phone number?
Richard Hughes's direct phone number is +614191*****
What are some of Richard Hughes's interests?
Richard Hughes has interest in Rugby, Bjj, Muay Thai, Cycling.
What skills is Richard Hughes known for?
Richard Hughes has skills like Service Delivery, Itil, Windows Server, It Service Management, Active Directory, System Deployment, Project Management, Sccm, Team Leadership, Infrastructure, Disaster Recovery, Managed Services.
Who are Richard Hughes's colleagues?
Richard Hughes's colleagues are Siew Loke, Agung Andri, Ivan Yoshawirja, Mike Taylor.
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Richard Hughes
Parliamentary Counsel At Office Of The Chief Parliamentary Counsel VictoriaGreater Melbourne Area -
Richard Hughes
Canberra2gmail.com, btinternet.com -
Richard Hughes
Problem Solver / Project Development & Delivery / Interface And Transition Management / Transport Infrastructure / Stakeholder NegotiationsGreater Melbourne Area -
Richard Hughes
Director Strategic Operational Transformation: I Help Clients Create Future-Ready Organisations, Systems And Processes | Complex Problem Solver & Interpreter | Extraordinary ConnectorGreater Sydney Area3eclerx.com, eclerx.com, mac.com -
Richard H.
Ipswich, Qld
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