• Lead senior technology resources through planning, solutioning, and delivery activities across multiple internal and external platforms.• Assessed and recommended solutions to optimize and streamline key intake and delivery processes.• Defined cross platform enhancement and project intake processes and procedures; built out new tooling leading to enhanced intake efficiency, delivery efficiency and production operational excellence.• Standardized test data creation, ingestion and governance across enterprise data management organizations.• Created and maintained future state road maps for AWS technology operations.• Identified and implemented AWS cost saving opportunities across multiple AWS platforms resulting in over $175k annually.• Lead cross platform efforts to move applications from on prem to cloud based technologies.

• Supported IT partners with optimized AWS search based capabilities and responses of Lincoln’s standardized and managed data.• Created an internal facing web based graphical user interface that enabled sales, operation and other non-technical resources to search Lincoln’s expansive data repository and return structured responses in a google like manner.• Sunset on prem EC2 search solution, migrated to AWS cloud based model.• Oversaw the migration of the Cloud based Search and Service platform from a proof of concept model to a productionalized enterprise leveraged department.• Implemented modified Kanban delivery model across Lincoln enterprise data management organization.• Ensured that the definition and delivery of Search and Service feature sets aligned with enterprise prioritization and met customer’s needs.

• Partnered with Lincoln Agile Product Owners and Managed Service Providers to define, enhance, build and maintain scalable applications aligned with strategic business direction.• Built and fostered relationships with Lincoln Sr leadership and MSP leadership.• Direct and enhance organizational initiatives through creating, influencing and supporting enterprise change management processes.• Defined and directed the implementation of optimizations that significantly improved the application quality across aligned build teams.• Provided subject matter expertise and direction on complex assignments, projects and initiatives that enhanced the delivery and maintenance capabilities of MSP responsibilities.

• Buildout of LFD IT release management team responsible for Salesforce.com, Data and Life Illustration releases.• Consolidated and streamlined release management activities across LFD IT resulting in more timely speed to market for functionality requests.• Developed DevOps branching architecture strategy which shall be leveraged by LFD IT across various agile and waterfall teams. • Functioned as the escalation point of Architecture and Data Governance team to resolve technical issues.• Built and continue to foster effective relationships with business leadership.• Provided leadership to internal team of Application Architects, Business Analysts, Data Analysts and Release Managers.• Core team member of DevOps and Release Management working groups.• Leader of the Salesforce.com CRM Center of Competency delivery model transition from a Gated methodology to an Agile Scrum and Kanban methodology.• Identified and deployed resources required for various work efforts across LFD IT. Applications include: Salesforce, Informatica, SQL and Integrated platforms.• Conducted technology evaluations for proposed vendor supplied solutions. • Lead all Salesforce.com project planning and estimation processes.• Financial management of Salesforce.com annual budget.• Managed the build out of LFD IT team center in Radnor E1 suite as well as the relocation of Salesforce, Marketing, Data and Run teams to the new location.

• Lead team of 5 hybrid Project Manager/Business Systems Analysts.• Drove creation of the Salesforce.com CRM Center of Competency which is leveraged across the Lincoln Enterprise for its platform expertise in solutioning, architecture, development and delivery of Salesforce.com and its corresponding integrated platforms functionality.• Developed and refined team SDLC.• Work with business staff to identify and document business requirements for strategic enterprise development projects to ensure development meets or exceeds customer requirements.• Held the lead position in determining, analyzing, and managing project initiatives for business productivity enhancement.• Created process used to determine true value and return on investment for projects and system development.

• Managed the vendor selection process, design, development and implementation of Salesforce.com as well as the implementation of various business initiatives.• Research requirements and alternatives to company proposed initiatives using Gated Methodology, analyzing the cost benefit of said initiatives.• Identified and managed business requirements and developed their respective implementation plans.• Facilitated executive management meetings, reviewing project status, priority, business process flow, and use case documentation.• Served as the liaison between the business management team and technical team that interpreted business requirements and turned them into executable IT scenarios that supported changes and enhancements to business processes.• Performed business research and analysis, developing business cases to validate the strategic value of potential business development to the business operation.• Created and maintained formal Business Need Analysis documents for opportunities that support strategic direction of the business.