- responsible for the complex equipment of booking therapies, entrances and exercises, accommodation capacities, rentals and other services of the operation to the full satisfaction of the client- responsible for the development of all price offers - responsible for the choice of suitable distribution channels for the sale of all services - responsible for the up-to-dateness of the data in the reservation system and in the booking engine- responsible for compliance with approved… Show more - responsible for the complex equipment of booking therapies, entrances and exercises, accommodation capacities, rentals and other services of the operation to the full satisfaction of the client- responsible for the development of all price offers - responsible for the choice of suitable distribution channels for the sale of all services - responsible for the up-to-dateness of the data in the reservation system and in the booking engine- responsible for compliance with approved internal guidelines and standards at the Reception, Spa center and Housekeeping- responsible for the fulfillment of the approved financial plan- cooperation with the marketing manager in creating a marketing plan Show less

- hiring and training new Front Desk and Wellness staff- oversaw the daily operations of Front Desk and Wellness area- administrative and financial duties - daily reports, rooming lists, office supply inventory, cash control handling- preparing the shift plans and holiday planning for team of 10 people- month end invoicing- commission check in Onyx- Manager on Duty shifts during weekends – supervision of 4 service departments, responsibility for problem solving… Show more - hiring and training new Front Desk and Wellness staff- oversaw the daily operations of Front Desk and Wellness area- administrative and financial duties - daily reports, rooming lists, office supply inventory, cash control handling- preparing the shift plans and holiday planning for team of 10 people- month end invoicing- commission check in Onyx- Manager on Duty shifts during weekends – supervision of 4 service departments, responsibility for problem solving, assisting during events organized, providing site inspections for potential clients – groups/events Show less

- oversaw and trained Front Desk staff to maintain hotel chain standards and fulfill monthly targets- correction of invoices- cooperation with all departments in hotel to ensure satisfaction of hotel guests by services provided

- daily tasks at front desk – check-in, check-out of guests and whole groups, creating reservations, switchboard, handling with guests complaints- daily reporting

- supervising and assisting in cleaning the pools, testing the pH of the swimming pool water, adding chlorine, acid, and other chemicals to correct the pH as well as repairing light fittings, leaks, cracks, and faulty equipment- supervising of swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed- administering of first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR