Richard Jaso Email & Phone Number

Phoenix, Arizona, United States

Tempe, Arizona, United States

Operations Manager for the Metro by T-Mobile brand.

Tempe, Arizona, United States

Managed field operations team in marketing, retail and indirect sales support and audit controls set forth by the organization. Reviewed daily sales reports for effectiveness and processed employee and dealer compensation. Managed support teams for retail and indirect inventory systems, logistics and procedures. Produced commissions for sales teams. • Conduct field audit for the indirect channel, focusing on look, feel and customer experience• Manage a team that reviews and audits COR retail stores for financial controls and operational success. • Coordinated executive, high-level escalations including small claims cases for the West Area.• Audit report review and processing that consists of revenue and customer impacting transactions.• Establish and maintain excellent relationships between cross-functional departments while collaborating within the organization. • Monitor and manage inventory and logistics within the Metro by T-Mobile organization including shipping, receiving, returns and shrinkage.• Employee development through observation, ongoing feedback and goal setting.

Irvine, California, United States

Serve as Manager for the Customer Operations, after-hours team and training. Supporting the Southwest region, including 1000+ authorized dealer locations and 22 corporate retail stores. Manage operations training, including new hire, and systems trainings for all retail and indirect employees. Expert on billing systems and operational processes. • High level of support at regional level to both internal and external customers; after-hours support on a national level. • Test, implement and report potential issues with billing system releases, thus avoiding potential downstream impacts to internal and external customers.• Lead efforts to re-design operations process flow while implementing tracking tools for achievement of daily, weekly and monthly audit responsibilities. • Innovate and maintain procedural methods and procedures for operations compliance. • Actively supports team in the research, analysis and design of audit reports with actionable summaries and findings including internal and external fraud. • Recognized for exceptional abilities to independently facilitate negotiations for various agency escalations including small claims court cases.• Establish and maintain excellent relationships between cross-functional departments throughout the organization. • Develop employees through observation and ongoing feedback and goal setting.

La Verne, California, United States

Responsible for the delivery of strong revenue results and exceptional customer experience for the La Verne retail store. Managed personnel of ten employees, all aspects of store operations, community engagement and personnel management.• Successfully developed and implemented strategies which included tent events and grassroot tactics to drive new business.• Set customer service as a top priority with associates and created a positive and engaging store environment.• Protected company assets by ensuring quality operations and compliance with company policies, procedures and standards.

West Covina, California, United States

Responsible for the building of an effective sales team of five employees while supervising daily duties. Set daily, monthly and year over year individual and store performance goals. Oversaw the daily retail operations of assigned location which included store merchandising, cash flow and inventory control.• Recognized for leadership skills and promoted to role of Supervisor in a fast paced and challenging sales environment.• Kept abreast of rapidly evolving cellular technology to be aware of competition and promote company’s competitive advantage.• Motivated and coached team resulting in the highest sales for new activations and accessory sales for the district with top tier rankings.• Consistently exceeded personal commission targets.• Acted as backup to manager for daily operations and customer escalations.

Master'S Degree, Organizational Leadership, 4.0

Bachelor'S Degree, Business Leadership, 3.85 Magna Cum Laude