Richard Johnson Email & Phone Number

Leyland, Lancashire, United Kingdom

Assisting the Supply Chain of some of the countries leading insurance providers I manage the account from a suppliers prospective ensuring that we deliver a high standard of customer service by proactively managing claims from start to finish, offering a 'one stop solution' on both flooring and furniture claims. Targetted with cost reductions, achieving our targets through Key Performance Indicators and looking at ways of working to ensure that the customer journey is one that meets and exceeds the expectations of our clients customers. Challenged with delivering new ideas that makes our service market leading, I work closely with our directors, management team and claims handlers to ensure that we can achieve and deliver what we say we will