Leads digital transformation initiatives for client organizations, assessing digital maturity, developing strategic roadmaps, and driving the successful implementation of transformative projects.Collaborates closely with client executive teams, departmental leaders, and stakeholders to align digital innovation with business objectives and operational needs.Develops and executes value-driven strategies that leverage emerging technologies such as AI, cloud platforms, and advanced analytics to enhance organizational performance and resilience.Prioritizes and manages digital projects, identifying opportunities to optimize processes, improve customer experience, and create measurable business value.Inspires a culture of innovation and agility across client organizations through strategic communication and stakeholder engagement, fostering alignment at all levels.Monitors and reports progress against transformation goals using metrics and KPIs, identifying opportunities for continuous improvement and ensuring sustainable success.Drives cross-functional collaboration to implement scalable, future-ready solutions, positioning client organizations for long-term growth in a rapidly evolving digital landscape.

Contributes to the strategic direction and governance of Indy Gateway, a nonprofit organization dedicated to the stabilization and revitalization of Indianapolis' west side through community and economic development initiatives.Supports the organization’s five key initiatives: Affordable Housing, Infrastructure, Economic Development, Quality of Life, and Resources, ensuring alignment with the West Side Strategic Revitalization Plan.Collaborates with civic leaders, residents, and neighborhood organizations to secure funding and drive investments that promote long-term sustainability and growth in the community.Provides oversight for strategic projects and initiatives, fostering partnerships and advocating for policies that improve the quality of life for west side residents.Engages in board activities, including organizational planning, fundraising, and community outreach, to further Indy Gateway’s mission of creating a thriving and connected west side of Indianapolis.

• Solution Architecture - Assisting public agencies with the development and navigation of their technology road-maps through platform and infrastructure analysis, providing guidance for Transformation projects to Public sector agencies. • Business Analysis - Collaborates with the lead architect, developers, business analysts and agency leadership in order to determine the software's technical direction, system design and implementation plan. • Project Management - Develops project road map/s including core deliverable items, sprints and milestones, resourcing and budget through Network Build exercises with agency stakeholders and business unit staff. Manage day-to-day activities of the software team to ensure the project remains on schedule and on budget. Maintains and track project problem logs throughout the life of the project. Providing routine status reports to agency leadership. • Leadership Guidance - Provides leadership, direction and motivation to developers and programmers while resolving internal conflicts, allocating company resources, conducting software team meetings, troubleshooting technical issues, and facilitating the deployment of software upgrades.

Provided strategic IT leadership for IndyGo, overseeing all technology operations and aligning IT initiatives with organizational goals to enhance public transportation services in Indianapolis.Spearheaded the design and implementation of advanced technology systems for the newly built Transit Center, ensuring seamless integration with operational workflows.Led the deployment of enhanced mobile communication systems across scheduled and demand service bus fleets, improving connectivity, real-time tracking, and operational efficiency.Recruited, built, and developed a high-performing IT team, growing the department from 2 deskside services technicians to 12 highly specialized technology professionals to support all facility and vehicle technologies for the organization.Directed enterprise-wide technology initiatives, including infrastructure modernization, cybersecurity enhancements, and systems upgrades, to improve service reliability and passenger experience.Fostered cross-departmental collaboration, providing IT solutions that streamlined operations and supported IndyGo’s mission of delivering efficient, sustainable public transit services.

• Service Delivery - Responsible for building and managing a new Business Practice for portfolio of Microsoft Solutions and Services. Developed new programs, models and service offerings focused on core infrastructure within the Microsoft cloud and software-based solutions. Provided business and account development for the growth of existing accounts as well as identification and development of new project opportunities. • Leadership - Assembled a Microsoft-Focused Development Team as well as was responsible for leading project team during Microsoft focused client projects, as well performing as a mentor to consultants. • Solution Architecture - Provided analysis, design, scheduling, construction and delivery of solutions. Identified solutions to business problems and streamline processes. execute and complete assigned projects within the time, scope, and budget negotiated with the client; evaluate existing systems and procedures making recommendations for improvement; design prototypes and proof of concepts that best fit the client's needs; ensure client's satisfaction until the project is complete. • Project Management / Product Owner - Maintained project oversight and provided governance, best practice and guidance for service creation, platform life-cycle management and solution development within organizations collaboration and messaging environments.

Served as a trusted consultant on high-profile technology initiatives for clients such as Eli Lilly, Paccar, Kellogg's, Microsoft, and Capgemini, delivering tailored IT solutions to meet complex business needs.Designed and implemented scalable solution architectures, ensuring alignment with client objectives and technical best practices.Led end-to-end project delivery, managing scope, timelines, and stakeholder communication to ensure successful outcomes.Provided expertise in enterprise applications, system integrations, and process optimization, driving efficiencies and improving performance across client environments.Acted as a liaison between business and technical teams, conducting workshops and defining requirements to translate client needs into actionable solutions.Contributed to business development efforts by supporting proposal development, estimating project costs, and presenting technology strategies to key stakeholders.

Led the Recall and Communications Services Support Group, handling customer and public support. Oversaw testing and validation of mission-critical communications and operations applications developed by the R&D team.Managed system quality assurance and ensuring compliance with regulatory licensing requirements for pharmaceutical product handling across all Stericycle locations and subsidiaries.Partnered with cross-functional teams to enhance system reliability, streamline compliance processes, and align operations with industry standards and regulatory guidelines.Demonstrated expertise in quality management, regulatory compliance, and systems validation, driving improvements that supported Stericycle’s reputation as a leader in pharmaceutical handling and product recalls.