• Plan, coordinate and direct the overall activities of the Production Department • Schedule and coordinate projects to control job costs; ensuring profitability, timely completion and customer satisfaction• Provide feedback after installations in order to maintain continuous customer and job related improvements • Communicate job information to proper personnel to allow for effective planning and execution of the project • Manage and develop employees to create a positive work environment necessary to build a cohesive team• Provide on-site customer service and guidance

• Support the installation process by supervising all jobs in progress from start to finish• Develop and implement orientation and training for sub-contractors on Sears’ products and installation processes• Maintain QED standards at a district level and ensure that all required documentation is complete for every project• Assess inventory needs and maintain sufficient levels of inventory for the products assigned and complete backlog updates• Identify, communicate and resolve contract issues with sales staff, upper management, vendors and customers• Exercise effective material management traits, resolve vendor issues and enforce proper procedures

• Debrief daily with management• Received award for exceeding sales goal• Provide customer service and support over the phone and on-site • Manage $2000+ of monthly inventory with accuracy• Perform daily data entry• Use problem solving skills to match customer needs and budgets with best options• Requested by customers on return visits

• Met with customers, evaluated needs and made recommendations• Asked customers specific questions to troubleshoot issues over the phone and in person• Trained new employees on company installation standard operating procedures• Ordered inventory , parts and materials as needed• Read, laid out, and performed indicated instructions on blue prints• Recognized as employee of the month twice and earned commission

• Supervised a 15 men crew, which lead to the promotions of 2 team members• Responsible for the upkeep of 86 heating and cooling units by overseeing regular PMI and technical inspections• Troubleshot, repaired, and maintained an array of heating and cooling equipment• Earned Meritorious Mast for Operation Enduring Freedom and Iraqi Freedom for exercising leadership skills and traits• Debriefed daily with superiors on personnel and equipment status