I am an ICT results oriented Technician with 4+years of experience. I hold a Diploma in Information Systems & Analysis and Design from The Association of Computer Professionals Uk. I am aiming to advance my knowledge as an ICT Technician and helping organisations with the skills I have acquired during my training and reach a position where I can use my skills in developing strategies and leading a team.
-
Information Technology Support TechnicianInfo Relay Systems Jun 2019 - Jul 2022Msasa, Harare• VSAT Installations, Ceragon Faults and LTE installations for Liquid Intelligent Technologies• Client and customer support for major Retailer in Zimbabwe (Metro Peech & Browne wholesalers) • Conducting Metro Peech & Browne Branch preventative maintainance branch services• Support Call and Workshop equipment logging• System support for Currency exchange bureau software ( Cebs ) • Eset Endpoint Antivirus monitoring on Servers and client machines• Daily Stock and Sales uploads to Data Orbis server• Fincon Accounting Software client support ( installation, linking software to server, creating users and updating user roles)• Sophos firewall internet usage monitoring• Creating users in Sophos firewall for internet authentification• Client Email configuration on Microsoft Outlook• Remote client support though Anydesk, UltraVeiwer and Team Veiwer• Service delivery management• Ensuring Client and Server Operating system and softwares are uptodate • Remote access to all Servers ensuring they have enough diskspace • Assigning roles and creating local accounts on servers• Survaillance camera installation and monitoring
-
Network TechnicianZimbabwe Academic And Research Network Feb 2018 - Jun 2019Harare• Hughes Vsat installations using Avanti Mobile Assist application• SHDSL installation and configurations in conjuction with Telone• Radwin Radio Installations using Wintouch application• User training on new installed equipment• Fibre connections from media convertor to WAN • LAN & WAN setup and Configuration on Tplink, Asus and Trendnet wireless access points• Internet troubleshooting, testing and support• Cable trunking and Cabinet Wall mounting• Troubleshoot hardware and software issues in person, remotely and via phone• Granstream Voip configuration on Grandstream ip phone and on GSWave applcation
-
Information Technology Technical SpecialistSelf Employed Mar 2017 - Dec 2017Harare• Installing, configuring, and updating computer hardware and software• Replacing damaged or malfunctioning hardware parts • Pc and laptop hardrive and RAM upgrades• Mobile phone software flashing and installation• Configuring wireless access points • Creating emails for clients• Attending clients on call• Solving software mulfunctions remotely using Teamveiwer• Typing and printing customer documents• Internet Cafe management• Gaming centre technician ensuring all gaming consoles are working • Selling computer hardware and software -
Volunteer WorkerJehovah Witnesses Jun 2016 - Feb 2017HarareAssisting in construction of places of worship Installing Audio and Video equipmentPainting Internet connection and testingSoldering and Installing electical equipment PlumbingTrenching -
Help Desk TechnicianParliament Of Zimbabwe Jan 2015 - May 2016Harare, Zimbabwe• Installing and configuring computer hardware operating systems and applications;• Monitoring and maintaining computer systems and networks;• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Supporting the roll-out of new applications;• Setting up new users' accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs;• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time;• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;• Testing and evaluating new technology;• Monthly Backup to Server;• Conducting electrical safety checks on computer equipment.• Creation of organizational email addresses and password update on mail server
Richard Kanyera Skills
Frequently Asked Questions about Richard Kanyera
What skills is Richard Kanyera known for?
Richard Kanyera has skills like Windows, Hardware Support, Networking, Network Security, Active Directory, Cisco Technologies, Servers, Microsoft Exchange, Technical Support, Customer Service, Operating Systems, Information Technology.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial