Richard Kaplan Email & Phone Number

The company provides customized data warehouse development and production support solutions to Telecommunications and Multiple Service Operators on a contract basis. Since 2010, VITW has been a reliable partner to Mediacom's data warehouse operations providing varying levels of contract staff. Contributions include business analysis, business requirements, design documentation, Oracle PL/SQL development, ETL development, job scheduling automation, error management improvements, management support, and Business Intelligence reporting.

Award winning performance leading a variety of technology organizations including IT, Operations, Engineering, Implementation, and Network Services.

Responsible for system/application support, desktop support, system administration, application development, and office management for AT&T Business Services's Global Fraud Management Organization supporting 120 end users in three locations on a 24X365 basis.

Responsible for 9-1-1 Service Management of the combined forces of MCI, WorldCom, and Brooks Fiber. Additional responsibilities included vendor management supporting Directory Assistance, Operator Services, and Line Information Database (LIDB) data exchange.

Responsible for information services for Engineering Cost Management, Revenue Assurance and Business Process Re-engineering.

Managed software development projects, programmers, production support staff, system administrators and associated data center. Developed standards, business and systems requirements. Deployed customized business solutions. Hands-on experience with: Relational Database Management Systems, “C” programming, SQL, UNIX administration, and hardware administration.

Developed reservation systems for the hospitality industry.