Role Summary:Teaching students using a variety of effective methodologies and provide engagement and support activities that encourage student learning.Key Contributions:- Preparing and delivering lectures, tutorials, workshops, and seminars to undergraduate students according to University Academic requirements and CCNA standards.- Developing, administering and marking exams and other assessments.- Supervising undergraduate student projects to ensure academic compliance and quality assurance.- Maintaining student records to monitor progress, achievement and attendance- Contributing to the development, planning and implementation of high quality curricula and course material that can be used across different platforms.Developing instructional strategies and assessment techniques for theappropriate integration of instructional technologies and best practices.- Serving as a liaison with Cisco on behalf of the Cisco Networking Academy at KCA University.- Providing support to the network and server environment within the campus.- Maintaining confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.

Role Summary:Oversaw all operations in 10 Labs in main campus and satellite campus sites across Kenya.Key Achievements:- Pioneered 10 IT Lab services which included procurement of 200 Computer Hardware and Software Systems resulting in better research facilities and support for all KCA Students and Faculty Members.- Ensured the smooth transition to online learning during the onset of the COVID-19 Pandemic eventually supporting over 16,000 students countrywide.Key Contributions:- Oversaw daily operations of a multi-site team ensuring timely resolution of Help Desk queries and End User Services SLAs- Researched and introduced new initiatives in Help Desk & End Users Computing services like automation and remote provisioning- Coordinated installation of new software and subsequent updates, fixed hardware, monitored servers and ensured timely back-up of all data.- Built relationships with stakeholders and end users to understand their technical needs, and provided customized solutions that added value.- Managed team work load by using work plans to monitor progress of all help-desk calls to ensure timely service delivery.- Developed and updated help sheets, usage guides, and FAQ lists for all end users of ICT services and machines.

Role Summary:Offered ICT Support to the all staff members in the organization.Key Contributions:- Installed, configured, and upgraded ICT systems while maintaining requisite levels of security- Maintained media recording systems and ensured minimal disruption.- Connected and configured local and network printers for users.- Ensured that all help desk queries were responded to in a timely manner.

Role Summary:Extended ICT support to all staff in the Main Hospital to ensured minimal disruption of operations as assigned by the Head of ICT Support.Key Achievement:- Participated in the installation, and upgrade of the Health Management Information System which supported over 2,000 end users resulting in efficient services to all patients.Key Contributions:- Offered first line hardware and software support by installing new software and monitoring maintenance of all ICT equipment.- Provided remote support to end users by using remote desk and team viewer- Responded to call outs in a timely manner which helped build my confidence in delivering quality results and reducing Turn-Around-Time.- Tested and evaluated new Health Information Management Systems (HIMS) and followed up on feedback from end users.- Participated in group projects that involved setting up VLAN networks in different departments within the hospital.- Actively participated in Audio Visual support services to ensure continuity of service on and off the hospital campus.

- Provided tactical security support across various security domains as assigned from time to time- Supported the implementation of procedural, operational and technical security controls across the bank’s ICT systems- Monitored the bank’s ICT systems for breach of security systems and reported to the relevant team for investigation and resolution.