Richard Keall Email & Phone Number

Zambia

As Project Manager, I develop and deliver mid and long-term equipment maintenance strategy for client inclusive of policies and procedures, budgets and legal compliance Oversee start-up program and continuation for new client’s flagship site, accountable for dealer responsibilities on site, people and equipment safety, OEM maintenance management and performance➝ Key Successes• Achieve 0ver 90% claims wins through effective management of warranties and component failure claims• Continually exceed targets and KPIs• Achieve a rolling 95% equipment availability • New build and commission of 80+ machines and pieces of equipment• Collaborate with key stakeholders• Ongoing stock remaining with pre-determined budget• Governance and compliance

London, United Kingdom

In this role, I drove development and growth of parts and service sales revenue Accountable for reliable and constant customer sales support for large and varied account portfolios➝ Key Successes• Maintained strong client relationships leading to improved communication channels, trust and respect• Assisted clients optimise productivity and minimise costs• Offered well-informed and insightful advice• Interface between dealer and client resolving equipment issues

London, United Kingdom

• Introduced new planned maintenance KPI management system• Managed external suppliers negotiating best deal for company without compromising on service level agreements• Increased MTBF from over the fleet, enhancing client confidence, reducing time and potential penalties

Tanzania