Richard Kernick Ambcs, Cert Iod Email & Phone Number

I have worked in the regulated financial services industry for over 20 years, during that time working for some of the biggest in the industry. Starting my career in the HBOS group and then moving through Mercedes Benz, GE Money, Santander UK and more recently PSA Stellantis Group which houses the Peugeot, Citroen, and DS brands.I have developed an expert knowledge of customer operations on multiple levels;acquisition, customer service and collections & recoveries are all areas in which I have worked at a senior level. My responsibilities have spanned the day-to-day operational complexities of customer service delivery as well as encompassing the strategic direction of the functions, looking after technological developments, analytical and statistical reporting and overseeing projects aimed at improving the efficiency, effectiveness or performance of the function.A thorough appreciation of governance issues, business risk management concepts and methodologies and an understanding of business risk developments. My strength is to challenge existing procedures and to drive positive change using my experience of influencing, planning, implementing change at executive levels. Experience gained through management of numerous high profile, critical projects,.Currently authorised by the Financial Conduct Authority (FCA) under the Senior Management Function (SMF18)Qualified company Director (Institute of Directors)Qualified Project Manager (PRINCE2)

Listed skills include Leadership, Banking, Stakeholder Management, Business Relationship Management, and 27 others.

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  Director Of Collections

  Psa Finance Uk Limited

  United Kingdom