Senior Contact Centre and Customer Experience leader with proven track record of success within fast moving multi-channel contact centre environment. Highly dependable, hard working and resilient combined with the ability to drive significant customer experience improvements, lower costs and create high performing/highly engaged teams. Sound business acumen with the ability to influence contact-centre and wider company strategy. Comfortable with all aspects of contact centre and outsourced services management and as a result accustomed to managing major organistational and cultural change.