Richard Kroll Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

>Responsible for interviewing, hiring, training, and managing all Chicago Client Service team members. >Assisted with onboarding of new clients, providing training and integration into MEI systems, including Salesforce. Personally managed initial program volumes until staff support was fully operational. >Doubled Chicago Client Services team while carrying program responsibilities, maintaining client evaluation ratings averaging 99% satisfaction.>Provided support for in-person business meetings, including on-site event logistics, compliance, and KOL management.>Regularly collaborated with client Account Managers to cultivate external relationships, provide reporting, and train staffing to support evolving business needs.>Utilized Spanish fluency to manage both in-person and virtual speaker presentations.

Chicago, Illinois, United States

>Supported the execution of top ten pharmaceutical and medical device client programs and initiatives. Oversaw multiple clients and territories simultaneously. Achieved client program evaluation ratings averaging 99% satisfaction (average and above rating), with over 87% ratings of ‘Excellent’ in 2022.>Ensured all aspects of business meetings met client-specific compliance requirements, from initial program submission to program close-out.>Monitored meeting budgets, tracking travel, venue, food & beverage, AV, and marketing expenses to ensure costs remain on target.>Collaborated with internal departments to support all aspects of meeting needs, including Account Managers, Speaker Services, Graphics, Finance, and Compliance.>Worked outside of scope by hosting virtual speaker programs via Zoom platform. Assisted with technical support, moderation, and compliance needs.

>Global cultural adaptability fine-tuned via frequent international exposure: Full time international travel 06/19 thru 01/20, demonstrating superior client service through housesits, earning 100% five star reviews on TrustedHousesitters.com.

Wheaton, Illinois, United States

>Planned and executed 50+ yearly events of varying scale, for over 2,000 yearly total attendees, leading a team of well-trained staff and alumni volunteers.>Owned full year program budget, managing all expenses and revenue. Created and implemented new YOY tracking system to maximize accountability.>Effectively managed internal team (FTE & PTE), as well as demonstrated successful recruitment of alumni volunteer task forces, ensuring repeated participation.>Guided all reunion marketing efforts including print, email, web, and social media campaigns, coordinating with College marketing departments.>Oversaw registration efforts for all events, tracking sales and attendance, then optimized for future success through post-event analysis.>Spearheaded stakeholder briefings, including College President, leadership boards, department heads, operational staff, and alumni volunteers, in advance of all events.>Served as thought leader, ideating on new events and event activities with partners, including Advancement, Athletics, academic departments, and Student Activities; efforts include, but not limited to: marketing, department features, lectures, recognition dinners, and campus tours.>Promoted ongoing department partnership and full organization synergies through collaboration outside of typical scope: logistical and on-site support for Advancement programs, Regional Events, Wheaton Travel Program, Young Alumni events, the Alumni Board of Directors, Reunion Giving, and Wheaton magazine.>Brokered and maintained external vendor liaisons to ensure event success; partners include, but not limited to: campus facilities, catering, AV, entertainment, decor.

Wheaton, Illinois, United States

>Served as reliable support for Associate Director for Reunions across all efforts, marketing, and events. Maintained financial and inventory accuracy, effectively tracking expenses and revenue, contact databases, and on-site supply storage.>Prepared all event materials, including alumni information, event logistics, and program materials. Responsibilities included, but not limited to: name tags, check-in lists, information binders, event decor, mementos, and signage.>Managed on-site event check-in and registration, leading small team of internal staff and alumni volunteers, exhibiting unparalleled customer and client service.

>Served as centralized department point of contact and customer service rep for all alumni contacts reaching the College via phone, email, and mail.>Maintained detailed and accurate inventory of office supplies, College marketing, promotional items, and event supply archive.

>Arranged furniture for church activities, including classes, bible studies, and services. Maintained landscaping and pathways by mowing, removing snow, and cleaning.