>> Create customer user defined fields in T-SQL enabling customers to view specific data in software client.>> Analyze stored procedures and SSIS packages related to ETL processes for effectiveness and efficiency.>> Provide front- and back-end support to 200+ customers through phone, email and web meeting platforms, such as Webex, Teams and Zoom.>> Perform new installs/upgrades and configure software options ensuring customers’ needs are met.>> Collaborate with fellow support personnel and developers prior to escalating cases.>> Use CRM (Salesforce) to track and provide status updates of created and received cases to customers and management.

>> Received, sorted, and delivered mail in a timely and accurate manner.>> Provided customer service through acting like a post office on wheels, answered any questions of the postal customer and performed basic transactions from vehicle.>> Maintained clean and safe work environment both in vehicle and at sorting case in office.>> Problem solving through fixing problems while on the route and determining the best way to complete a job.>> Time management skills in order to properly sort, deliver, and return with outgoing mail by the given time limit.

>> Tutored undergraduate students in basic and college algebra, statistics, and pre-calculus.>> Specialized as an individual tutor by simplifying math concepts while coaching students to think critically to solve problems.>> Cultivated a learning environment which encouraged questions and discussion.

• Implemented and operated programs, practices, and procedures for developing optimal utilization of personnel.• Designed and administered programs to train all levels of personnel on personnel and finance operations, S-1 Section organizational management, conducted personnel and finance training.• Developed tests and visual aids, coordinated class arrangements, conducted training classes, develop criteria for evaluating effectiveness of training activities, and developed train the trainer classes.• Developed programs and practices to identify developmental needs including preparing personnel for more responsible positions and increasing effectiveness in present assignments.• Trained commandos on how to complete awards, promotion paperwork, and personnel records in accordance with Afghan National Army (ANA) policies.• Made on the scene decisions as to how to execute the curriculum.• Assessed how well the ANA students have learned the coursework.