Richard Kumar Pcc Email & Phone Number

Oshawa, On, Ca

Newmarket, Ontario, Canada

Providing vital support to vulnerable individuals and families facing financial hardship, including refugees fleeing conflict and Canadian citizens experiencing crises such as homelessness or domestic violence. I facilitate access to essential social services and financial assistance, helping clients navigate complex systems with compassion and expertise.Engage daily with diverse populations, including those with disabilities and other barriers, ensuring their needs are met with sensitivity and understanding. De-escalating emotionally charged situations and guiding individuals through the application processes for programs like funeral coverage and emergency financial aid. By empowering those in crisis, such as victims of human trafficking's or facing systemic barriers to contribute to and foster a more inclusive and supportive community.

Barrie, Ontario, Canada

IT solutions for various organizations of different sizes, consulting on the most efficient and cost effective method to update and maintain existing infrastructure. Project management role; from idea generation, product purchasing to implementation and follow-up troubleshooting and updates. Regular required training in protocol and security procedures. Travel to individual sites updating systems, hardware and network security. Research to identify and support the development of processes and procedures to improve monitoring, detection, and response to threats ongoing cybersecurity.

Orillia, Ontario, Canada

Receive 911 emergency calls for service entering all information promptly. Dispatch calls to officers providing updates and maintaining safety through active monitoring. Utilize call control and verbal queues to promptly de-escalate callers, ascertain facts and level of priority for calls of service. Communicate and coach callers through stressful incidents. In depth use of many advanced computer systems, records management, location based software and cloud computing with confidential information. Use of multiple security and cloud based government CAD/RMS systems. Working with advocates with mental health, disabilities or barriers. Act as a professional liaison with multiple services while organizing and dispatching appropriate resources based on changing priorities.

Peterborough, Ontario, Canada

Receive 911 emergency calls for service entering all information promptly. Dispatch calls to officers providing updates and maintaining safety through active monitoring. De-escalate high stress callers while identifying their needs while simultaneously deploying the appropriate response. Utilize mapping systems to direct officers to calls for service making them aware of flags and cautions on residences to maintain officer safety. Respond to CNI, Paris, CPIC, MTO, SOR, FIP, SUP, PIP, CFRO and registry queries. Locate and pull court documents and other sensitive documents and relaying information discreetly or via secure radio channel using approved terminology or codes. Be available for working 12 hours shifts, weekends, overnights, holidays, call-outs and over 48 hours a week as required.

Peterborough, Ontario, Canada

Resolve billing related and upgrade inquiries via phone. Answer inquiries and provide information to customers explaining the costs of services and merchandise offered. Maintain an easily understood speaking voice on radio, telephone and intercom. Access numerous advanced cellular call and location software systems. Input accurate client documentation of interactions as they occur, taking note of times and future scheduled follow-up.

Oshawa, Ontario, Canada

Troubleshoot and resolve internet connectivity and line attenuation issues while offering new available service information for customers.

Certification Public Safety Telecommunicator, Emergency Services

APCO International Institute / American National Standards Institute (ANSI)-accredited Standards Developer (ASD) Certification

Diploma In Social Work Studies, Social Work

Certification In Advanced Communication Techniques, Emergency Services

Graphic Design Diploma, Graphic Design

Canadian Securities Course (Csc), Foundational Financial Services