Richard Lear Email & Phone Number

England, United Kingdom

North London

North Acton, London

Alexanders is a multi award-winning removals and storage company based in Park Royal, London. I work to drive productivity and profitability whilst ensuring excellent customer service. Building and maintaining a forward-looking strategy for engaging internal and external stakeholders. Adhering to Health and Safety standards, BAR policies and procedures and quality’s best practices.• Worked largely unsupervised and, therefore, demonstrated self-motivation and strong organisational… Show more Alexanders is a multi award-winning removals and storage company based in Park Royal, London. I work to drive productivity and profitability whilst ensuring excellent customer service. Building and maintaining a forward-looking strategy for engaging internal and external stakeholders. Adhering to Health and Safety standards, BAR policies and procedures and quality’s best practices.• Worked largely unsupervised and, therefore, demonstrated self-motivation and strong organisational skills, including the prioritisation of workloads – frequently completing tasks ahead of schedule. • Liaising with clients, handling telephone calls, responding to emails and handling complaints/disputes if they arose, including the handling of any insurance claims. • Generated any site-specific Risk Assessments and Method Statements (RAMS) where required and issued to the client for approval. • Overseeing stock control ensuring materials and storage containers are managed sensibly. Ensuring the most competitive price without compromising on service including overall relationship management• Completing on site quality checks to ensure crews are continuing the company’s high-quality standards. • Managed Health & Safety policies and ensured they were updated annually and used an external health and safety advisor to ensure full compliance with regulation.• Responsible for achieving and maintaining our quality standards: BS EN 12522:1998, BS 8522:2009 & BS 8564:2011. Including performing internal audits in line with our Quality Manual. • Supervising the recruitment process to ensure we are recruiting the right personnel for the business. • Leading and motivating team members, identifying opportunities for coaching and development. • Chairing monthly meetings with the operations/warehouse team and weekly sales meetings with the surveyors and sales department.• Company’s liaison for its CRM system (Moveware), including handling any minor adjustments. Show less

Colnbrook, Heathrow

Broad ranging role covering operations/scheduling, recruitment, standards, training, insurance claims & transport manager & International CPC holder responsibilities.

Colnbrook, England, United Kingdom

Dracott & Fennemore is a residential removals company based in Colnbrook, Heathrow. I had a broad ranging role covering scheduling, recruitment, standards, training, insurance claims & transport manager & International CPC holder responsibilities.Key responsibilities • Diary management for vehicle & staff allocation on each removal. Ensuring there is no ‘overbooking’ & handling emergency situations. • Booking additional staff during busy periods.• Recruiting of new staff.… Show more Dracott & Fennemore is a residential removals company based in Colnbrook, Heathrow. I had a broad ranging role covering scheduling, recruitment, standards, training, insurance claims & transport manager & International CPC holder responsibilities.Key responsibilities • Diary management for vehicle & staff allocation on each removal. Ensuring there is no ‘overbooking’ & handling emergency situations. • Booking additional staff during busy periods.• Recruiting of new staff. Including their training plus all initial paperwork. • Maintaining the company’s high standards therefore protecting its sublime reputation. • Overseeing sales have planned for realistic and accessible moves.• Providing front of house services & discussing removal requirements with clients. • Proactive email management including prioritising urgent emails. • Providing a source of contact with move foremen to discuss and resolve any issues during a move. • Managing all staff within the company.• Booking clients in, handling payments, dealing with customer feedback, concerns and complaints.• Warehouse management – Maintaining sufficient stocks of move materials Storage container management Waste management• Aiding the director with any storage claims. • Organising vehicle periodic maintenance checks & inspections. Occasionally performing basic maintenance myself. • Checking all drivers hours & performing 6 monthly licence checks. • A managerial contact for any commercial contract we have. Including a recent 5 star hotel install. • International CPC holder – performing all related international operators licence responsibilities for international moves. • Class 2 driver – fill in when any driver/foreman is sick to allow an uninterrupted schedule. Show less