Within my current role for Virgin Money I scope and process customer complaints relating to the sale of PPI on any relevant credit policies. I gather data relevant to the customer’s current and historic credit policies using an array of internal and third party sources including but not limited to statements, loan/mortgage/credit card applications, insolvency registers and bank database systems. I pass documentation onto the investigations team or process the closures of the… Show more Within my current role for Virgin Money I scope and process customer complaints relating to the sale of PPI on any relevant credit policies. I gather data relevant to the customer’s current and historic credit policies using an array of internal and third party sources including but not limited to statements, loan/mortgage/credit card applications, insolvency registers and bank database systems. I pass documentation onto the investigations team or process the closures of the complaint through final response letters which are issued to the customer. Show less

For this role I was first point of contact for telephone/email enquires for corporate digital banking customers and I was responsible for handling all corporate banking needs for Santander’s customer with specific expertise on digital banking.Keying and authorising money movements for corporate clients whilst adhering to regulatory risk procedures formed a major part of this role.I provided in-depth digital support regarding: online security, administration roles, payment… Show more For this role I was first point of contact for telephone/email enquires for corporate digital banking customers and I was responsible for handling all corporate banking needs for Santander’s customer with specific expertise on digital banking.Keying and authorising money movements for corporate clients whilst adhering to regulatory risk procedures formed a major part of this role.I provided in-depth digital support regarding: online security, administration roles, payment templates, data imports/exports, back/chaps/bulk/domestic/international payments and integrated billing. Updating client database systems whilst ensuring risk and financial regulations were adhered was also a key component of my role. Show less

I provided first point of contact support for customers, responding to a wide range of banking queries. Within this role I took full ownership of calls identifying and resolving recurring banking issues for customers.I worked as part of a 12 strong team and liaised with colleagues and management on new process developments.

Acquired information from pension database systems and conducted data entry of client case files while ensuring highly sensitive information was dealt with securely.Ensured accurate preparation of client pension files on Excel and progressed cases as efficiently as possible.Managed own workload in line with personal and team targets to deliver quality work within set timescales.Contributed to a successful project, helping to improve productivity by identifying process… Show more Acquired information from pension database systems and conducted data entry of client case files while ensuring highly sensitive information was dealt with securely.Ensured accurate preparation of client pension files on Excel and progressed cases as efficiently as possible.Managed own workload in line with personal and team targets to deliver quality work within set timescales.Contributed to a successful project, helping to improve productivity by identifying process improvements. Show less

- Instructed students in English conversation, writing, reading and listening skills- Devised semester schedules while liaising with co-workers to produce curriculums- Developed and organised test materials for student assessments

- Developed all English material for university test preparation website - Proofread and edited all other English products for Studyforce- Coded new English material for input on website

- Constructed newsworthy stories and pitched them to editors at professional Korean news organisations - Conducted research and interviewed sources while crafting well-structured news articles