Richard L. Email & Phone Number

London, United Kingdom

Registered point of contact for privacy regulators such as the ICO and CNIL, I have consistently operated under government oversight, ensuring that our processes have been able to withstand regulatory scrutiny. Represent Square Enix in industry trust and safety policy work. Formed and successfully implemented a robust AI governance framework.I designed and lead the Privacy Program and Privacy department and team. Oversee all aspects of data protection, privacy… Show more Registered point of contact for privacy regulators such as the ICO and CNIL, I have consistently operated under government oversight, ensuring that our processes have been able to withstand regulatory scrutiny. Represent Square Enix in industry trust and safety policy work. Formed and successfully implemented a robust AI governance framework.I designed and lead the Privacy Program and Privacy department and team. Oversee all aspects of data protection, privacy, governance, 3rd party risk, audit, and compliance as well as holding full budget responsibility. Responsible for a strategic privacy and data protection approach covering diverse jurisdictions, including Europe, North America and a myriad of privacy regulations, including GDPR, CCPA, CPRA, LGPD, PIPEDA, COPPA, and Age-Appropriate Design Codes. Effectively align data protection, privacy and trust & safety requirements with a risk based approach that balances customer, employee, and commercial interests. Show less

London, United Kingdom

Lead in design and implementation of Privacy program and framework.GDPR compliance readiness - project planning and implementation.Design and delivery of Data Protection training.Subject Access Request oversight.Freedom of Information oversight.Policy and Notice review, modification, drafting and implementation.Audit of BAU practices to imbed Privacy by Design into processes.Develop, leverage and maintain stakeholder relationships.Centralise and maintain… Show more Lead in design and implementation of Privacy program and framework.GDPR compliance readiness - project planning and implementation.Design and delivery of Data Protection training.Subject Access Request oversight.Freedom of Information oversight.Policy and Notice review, modification, drafting and implementation.Audit of BAU practices to imbed Privacy by Design into processes.Develop, leverage and maintain stakeholder relationships.Centralise and maintain documentation of privacy related practices.Data classification and detailed application and documentation of "condition for processing" to all data sets.Co-Lead Data Inventory and Data Mapping project with IT.Provide privacy related advice to all levels of staff.Staying up to date on global data protection and privacy related developments.Lead on review, drafting and negotiations of data protection contract clauses and terms. Show less

Duties include ensuring that data protection policies are communicated and followed within the NOW TV team and outsourced customer facing departments, through training, self-certification program management and online communications. Point of contact “Subject Matter Expert” for NOW TV department on all data protection areas, including: data subject access requests, data retention and destruction, ID&V, breach reporting, data protection complaints and outsource partner compliance.

I oversaw the quality and assurance work done by our outsource partners, with weekly group calls to India to discuss discrepancies and calibrate quality assessment. This has developed my skills in negotiating as well as communicating effectively with key stakeholders.Responsible for ensuring compliance policies are followed by second line agents, social media & community advisors and outsourced first line agents for NOW TV “TV” customers. I have gained invaluable experience in working… Show more I oversaw the quality and assurance work done by our outsource partners, with weekly group calls to India to discuss discrepancies and calibrate quality assessment. This has developed my skills in negotiating as well as communicating effectively with key stakeholders.Responsible for ensuring compliance policies are followed by second line agents, social media & community advisors and outsourced first line agents for NOW TV “TV” customers. I have gained invaluable experience in working effectively with a large group, spanning different countries, to ensure compliance requirements are met and quality targets are achieved. Show less

London, United Kingdom

Bachelor Of Laws (Honours), Law, 2:1

Bachelor'S Degree, Law