• Responsible for :> the overall operation of multiple retail stores including redesigning store layout to maximise shopping experience.> opening new stores - design/layout/merchandising / POS system> the overall P&L of all stores. Ensuring all KPIs / sales targets / budgets are met by maximising sales opportunities. > management of a large team, across all stores with store sizes of 14,000 sq ft>implementing policies and procedures to safeguard the company’s assets and property. > ensuring Health& Safety policies and procedures are continuously reviewed and improved upon to ensure a safe environment for both customers and staff. • Liaising and building strong relationships with local vendors/ suppliers to enhance the business.• Directly involved in all aspects of HR - Recruiting, selecting, orienting, training, disciplining employees.• Identifies current and future customer requirements / trends. • Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing and planning for profitability ratios.• Secures merchandise by implementing security systems and measures.• Maintains the stability and reputation of the store by complying with legal requirements.• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.Achievements• Increased sales by 8%• Reduced costs by 3%• Reduced overtime by 80% due to increased efficiency, performance levels and on job training • Improved stock turns by 2%• Increased availability of stock to 95%• Reduced staff turnover by 4%

• Responsible for the overall operation of the store.• Responsible for the overall P&L of the store. • Responsible for direct management of a team of 49 staff members, with a store size of 25,000 sq ft• Responsible for achieving all store targets & budgets.• Ensuring that the frequency and volumes of deliveries are according to peaks and that adequate stock levels in the store are maintained.• Ensuring stock levels generated by the auto replenishment system are accurate minimising excess or insufficient stock levels. • In order to not only maintain, but improve sales, I make sure that merchandising of all displays have a consistently high standard of “shopability” and by constantly monitoring and removing any merchandise which is damaged, broken and replacing it with sound stock. • Responsible for all customer queries or complaints and assisting customers in any way we can to ensure a positive shopping experience, reflecting the corporate policies and image of the company.• Responsible for achieving and exceeding a “Mystery Shopper” score of 90% or more.• Ensure products are correctly labeled and priced on the shelves.• Supporting management of other stores. • Ensuring all operations are in compliance with company policies and procedures.• Responsible for implementing policies and procedures to safeguard the company’s assets and property. In addition, responsible for ensuring the Health& Safety policies and procedures are continuously reviewed and improved upon to ensure a safe environment for both customers and staff members. • Liaising with local suppliers to make sure repairs and replacements are done in a professional and timely manner.• Responsible for HR & Administrative issues, including recruitment, interviews, managing sick leave, emergency rostering, staff counselling, disciplinary matters, staff rotas, annual appraisals and succession planning.• Planning and conducting regular staff training programmes / mentoring / coaching.

Within the parameters of my management training programme, I was moved from Produce after 6 months to further develop my skills and career path within the company.Responsible for the overall operation of the department.Responsible for the overall P&L of the department. Department turnover represented approximately 20.4% of the showroom turnover, amounting to approximately GBP 16,972,800 annually.Always returned sales above budget and in 2010 we were 6% above budgetResponsible for direct management of a team of 28 staff members within my department, with an area of 12.5% of the total floor area, and over 600 staff members as a Duty Manager once a week.Responsible for achieving all department targets & budgets.Ensuring appropriate stock levels were maintained, replenishment stock ordered on time, stock rotation was properly carried out and wastage kept to a minimum.In order to not only maintain, but improve sales, I made sure that merchandising of all displays had a consistently high standard of "shopability" and by constantly monitoring and removing any merchandise which was damaged, broken or open packaging and replacing it with sound stock. Responsible for all customer queries or complaints and assisting customers in any way we can to ensure a positive shopping experience, reflecting the corporate policies and image of the company. Ensure products were correctly labeled and priced on the shelves.Responsible for daily and weekly stock counts and the annual stock take preparation.Supporting management of other departments. Responsible for supplier quality claims.Department planning and forecasting .* Responsible for all of my department's HR & Administrative issues, including recruitment, interviews, planning and conducting regular staff training programmes, managing sick leave, emergency rostering, scheduling of vacation dates, staff counselling, disciplinary matters, staff rotas, annual appraisals and succession planning.

My responsibilities included, but were not limited to the following:Responsible for the overall day to day operation of the department. Department turnover represented approximately 10% of the showroom turnover, amounting to GBP 8,320,000 annually.Sales in the department were generally around 5% above budgetResponsible for managing & developing a team of 18 people.Ensuring optimum stock levels were maintained, replenishment stock was ordered on time, stock rotation was properly carried out and wastage was kept to a minimum.Driving the process and ensuring the availability of stock was always there for the customer, which significantly contributed to the showroom sales.Preparation and planning of all sales campaigns, as it related to the department, and preparing all of the staff for their role, as a part of that campaign.Quality control issues.Responsible for quality claims which were claimed for through ASDA head office, so the showroom would get the refund for, contaminated produce, product recalls, etc. This involved segregating and returning stock, filling in the claim forms and coordinating the entire process with ASDA head office.Ensure all products were correctly labeled and priced and no out of date products were on display for sale.Ensuring compliance with OHS procedures and practices.Ensuring compliance to company policies and procedures.Waste /reverse logistics- responsible for managing the waste. Plastic and cardboard are kept separate and returned to the depot. Food and bio waste is frozen and sent back to depot. * HR Administrative duties covered return to work interviews for people returning to work after any absence, scheduling & authorising holidays for all staff, managing sick leave rostering, staff counselling, disciplinary matters, staff rotas, annual appraisals, succession planningEnsuring full training was up to date and in accordance to industry regulations and company policy.

Responsible for the overall day to day operation of the 40,000 sq ft warehouse with 4,000 pallet spacesResponsible for continuously monitoring the performance and activities of the warehouse through the use of KPI's, with a primary focus on cost controls.Responsible for booking in, organising and receiving daily deliveries to ensure KPI's are achieved and stock turnaround is efficiently managed on three days of ambient stock and one and a half days of chilled and frozen inventory stock maintained in the warehouse.Segregating stock and ensuring stock is efficiently stored for optimal picking, pricing and delivery to all departments in order to maximize sales in the showroom.Improving logistical turnaround times.Responsible for managing inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audits of the same, to verify results.Responsible for monitoring and managing the shrinkage.Ensuring compliance with OHS procedures and practices.Providing leadership, by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.Supervising the activities and performance levels of the 16 warehouse employees.Training and monitoring employees in the standard operating procedures (SOP's) and safe work practices, including new employee inductions.Induction and training of new staff on Asda's SMART WMS system which was fully integrated into the showroom operations and the Head Office and also using the Telxon guns for reverse picking Performing various HR and administration duties to ensure daily KPI performance is achieved.Performing annual appraisals of the 10 warehouse staffResponsible for establishing, maintaining and promoting high standards of customer service.Providing input to the Management for the annual operating budgetCommunicate and implement change as directed.

Responsible for servicing of all makes of automobile including things like:checking and changing oil, air and fuel filters, checking wheels and tyres, checking and replacing fluids (oils, brake fluid, transmission fluids, coolant, water, etc.), replacing cambelts, clutches, suspensions and gearboxes,testing batteries, checking brake system components ,and many other tasks Responsible for diagnosing and rectifying problems in a timely mannerIdentify potential problems before they cause greater problems Specialist in engine diagnostics. Carried out pre MOT (vehicle registration) checksTook vehicles through their test drives.