Leader for Chief Sales Office's Account Lifecycle Management team, responsible for - Deal Certification, providing independent assessment of risks and mitigation plans for new business - Account Start Up Leaders for high risk/complex new accounts and governance/oversight for all new account start ups - Contract Administration, setting up tools/processes for new accounts and auditing compliance for existing accounts - Account Life Cycle Methodologies, developing and maintaining Dell Services best practices/standards for Account Start Up Methodology, Account Management Methodology and Account Shut Down Methodology - Quality programs, including ISO Certification and Business Continuity/Crisis Management

Leader for Healthcare Quality & Standards team, providing support to 100+ Healthcare accounts, responsible for Account Start Up, Quality Management program, and HIPAA compliance

Direct efforts to convert financial systems for new hospital acquisition

Participate in efforts to redefine Catholic Health Initiatives (CHI) IT practices, culture and organization to improve quality, enhance customer service and reduce costs. During IT reorganization serve as Deputy CIO, leading day-to-day IT operations for CHI. Assist in organizational planning, uniting centralized and decentralized departments into ONE CHI IT organization with a common vision, mission and goals. Redesign the Help Desk to optimize workflow and implement improved processes/technologies (reduced call abandonment rate from 18% to 4% and reduced call wait time from 12 minutes to under 1 minute). Establish SLAs, benchmarks and balanced scorecard. Restructure IT financials to improve accountability and internal charging methodologies.

IT leader responsible for managing Triad’s $1.2 billion IT outsourcing to Perot Systems and McKesson. Primary responsibilities include operations, project oversight, governance, contract management, and IT finance. Transitioned IT functions to Community Health Systems as part of Triad's sale to CHS.

Leader for Perot Systems support to Catholic Healthcare West (CHW) in Northern California. Responsible for quality service delivery to 22 acute-care facilities, 2 CHW-owned physician groups and 2 corporate office locations.

Leader for IT support of CHW’s Sacramento facilities, including 6 hospitals, 2 physician groups and affiliated home health and skilled nursing facilities. Responsibilities included managing data center, network, and application environments, financial management, data security, and strategic planning.

Mercy Healthcare Sacramento was a division of Catholic Healthcare West

Leadership positions in Aetna Health Plans, Aetna Corporate Administration and Aetna Pension Actuarial Research supporting delivery of information technology and financial products/services to field offices and business units.