➤ Supervises an exempt level security team and uniformed officers while supporting the overall park-wide administration of the security management.➤ Assisted in the proper management of security operation initiatives by liaising with other departments and third-party vendors.➤ Advocates for employee development through consistent execution of hiring, onboarding and training validation for security officers and staff.➤ Oversees the financial stability of the company by ensuring that budgeting, scheduling, financial reporting and analysis are implemented.➤ Successfully attains daily and long-term security goals through effective coordination with the event management and production teams.

➤ Meticulously records incident reports and escalates to Senior Management in a timely manner that leads to the improvement of workplace health and safety procedures.➤ Spearheads the implementation of EHS Compliance (Environmental, Health and Safety) while conducting annual evaluations for 33 team members including 2 status leads.➤ Boosts the company's workforce by leading the hiring and screening process for new employees.➤ Fosters motivation among employees by properly delegating duties and responsibilities.➤ Resolves staffing challenges through efficient planning and forecasting of guest flow and demand.➤ Collaborates with third-party vendors making sure that equipment and inventory are aligned to Universal Orlando standards.➤ Promotes work-life balance by effectively managing and easing daily hours for the Universal Orlando Screening and CW Security teams.➤ Strengthens clientele relations by partnering with the Universal Event Management Team to ensure appropriate staffing levels are met.➤ Mediates in resolving team member disciplinary issues by coordinating with human resources and senior leadership.

➤ Facilitated safety spot talks with the security team to assess and ensure consistent compliance with safety standards.➤ Displayed the value of feedback by recording, tracking and acting on guest reviews and comments.➤ Ensured company-wide conformity to security standards through constant interactions and joint efforts of the different departments.➤ Secured employees' rights by monitoring daily labor budgets and investigating any observed irregularities.➤ Promotes fair compensation by closing out daily payroll based on the appropriate daily hours while ensuring that team members are properly accounted for the budget.➤ Safely controlled marquee events through implementation of safety protocols among guests, team members and talents.➤ Handled annual evaluations for 25 security officers while completing EHS compliance.➤ Effectively maintained appropriate staffing levels to accommodate clientele by coordinating with the Universal Event Management team.

➤ Oversaw the day-to-day front-line operation of attractions while upholding safety standards, providing exceptional guest service and recovery.➤ Headed a team of up to 70 members while managing daily labor budgets and keeping seamless communication with other departments to boost guest expectations.➤ Maximized guest visits by serving as status lead for the Forbidden Journey attraction from 2011 to 2012.➤ Launched TSAT (Tactical Situational Awareness Test) initiatives and TM incentives that boosted performance achieving scores of over 90%.➤ Audited daily hours and urgently reported irregularities to senior management for timely resolution.➤ Fostered for a positive working condition by negotiating with upper management in configuring a moderate yearly line schedule for employees.

➤ Attendant Attraction Operations – Universal Orlando Resort – 01/2008 to 12/2010 ➤ Security Officer/Bouncer – Church Street Entertainment – 01/2006 to 12/2018 ➤ Valet and Parking Manager – Pure Gold – Cary, NC – 01/2003 to 12/2004