Accomplished and ambitious professional with 15+ years of experience in restaurant operations administration and 2+ years of desktop support, customer service management, process improvement, and cross-functional team leadership. Possess comprehensive knowledge of technical system management, helpdesk operations, and hardware and software administration.• System / Network Administration: Energetic individual with strong educational background and skills in IT network implementation, monitoring, and troubleshooting to improve systems stability and reliability. Skilled in diagnosing and resolving technical issues and problems at initial stage to enhance systems uptime.• IT System Maintenance / Support: Able to administer, install, configure, and debug advanced IT devices for ensuring smooth functionality of IT systems. Experience with network hardware troubleshooting and installation: Spectrum routers, switches, Dell laser printers, Xerox printer/scanner/copiers, cabling, ports, and IBM and Par terminals, as well as Windows XP, 7, and 10-based software troubleshooting of multiple programs and hard drive imaging, all under intense time-bound pressure. Troubleshooting, upgrading, and installation of Windows PC’s and Apple devices, and transitioning Windows 7 to Windows 10 in a network environment. • Team Collaboration and Leadership: Dynamic team player with an aptitude to lead and mentor multidisciplinary teams and building consensus across all business sectors to identify and deliver innovative solutions. Well-versed in overseeing and improving workflow processes to accomplish corporate objectives.• Key Strengths: Well-developed skills in prioritising multiple tasks and leading team to finalise simultaneous projects within scope, time, and budget. Talent for quickly learning new information, procedures, and technologies. Equipped with keen attention to details and steadfast commitment to high standards of professional excellence.