Public Sector – Technical Lead; Salesforce, Medical Membership Management System Role: • Lead the technical design and configuration of the new membership system• Conduct technical design meetings to understand business processes and system requirements• Utilize Fonteva to configure Salesforce to meet business processes• Manage a team of developers to complete the build and configuration of the system modernization• Ran data migration meetings with the client and performed data mapping tasks • Develop system design and requirement documentation • Triaged defects to ensure that the system meets user story and business requirements

Public Sector – Portal Lead; Salesforce, Professional Licensing System ModernizationRole: • Lead the design and configuration of a public-facing portal • Run Joint Application Design (JAD) workshops to identify, standardize, and capture business process requirements for key deliverables• Develop system design and requirement documentation • Conduct portal requirement gathering sessions to understand business processes and required portal functionalities• Develop portal wireframes• Manage a team of developers to complete the portal build• Utilize BasicGov’s Dynamic Rules Engine v2.0 (DRE) and Letter Engine to automate workflows and to create business letters and notifications• Assist in the design and configuration of the back office functionality

Public Sector – Portal Lead and Configuration Specialist; Salesforce, Professional Licensing System ImplementationRole: • Led the design and configuration of a public facing portal • Conducted portal requirement gathering sessions to understand business processes and required portal functionalities• Developed portal wireframe models• Managed a small team of developers to complete the portal build• Utilized BasicGov’s Dynamic Rules Engine v2.0 (DRE) to automate workflows• Configured back office address functionality• Preformed System Integration Testing (SIT) tasks to ensure the system functions as intended• Performed defect management tasks to ensure issues were resolved in a timely mannerPublic Sector – Configuration Specialist and Training Lead; Salesforce, Liquor Licensing System Implementation• Lead requirement gathering sessions to understand business processes, functionality, and configuration requirements• Configured Salesforce environment for liquor licensing, enforcement, investigation, and developed a public portal using a hybrid-agile framework • Utilized BasicGov’s Dynamic Rules Engine (DRE) and Letter Engine to automate workflows and to create business letters and notifications• Assisted in the creation of System Integration Test (SIT) scripts and provided User Acceptance Test (UAT) training to UAT testers• Took on a Training Lead role to coordinate and provided key training to the client through a Train-the-Trainer methodology• Developed training material which included user manuals, process maps, and learning videos • Provided system functionality demonstrations to the client and end users to identify gaps and gauge acceptance• Performed defect management tasks to ensure issues were resolved and the system operates as intended at the end of each sprint• Developed rapport with the client throughout the project resulting in positive feedback

Public Sector – Configuration and Testing Specialist; Salesforce, Explosive Permit Licensing System Implementation• Supported Joint Application Design (JAD) workshops to identify, standardize, and capture business process requirements• Configured Salesforce/BasicGov environment for permit licensing, payment tracking, examination, and enforcement using an agile methodology • Utilized BasicGov’s Dynamic Rules Engine (DRE) and Letter Engine to automate workflows and create business letters and notifications• Developed and conducted System Integration Test(SIT) scripts in addition to guiding clients through the User Acceptance Testing (UAT) process• Performed data migration activities using Salesforce’s Data Loader, Import Wizard, and Change Set functionality. • Utilized Excel to identify unclean data and map fields to the new Salesforce system• Assisted in the validation of the new data model against the legacy system to ensure data compatibility • Developed training material which included quick reference guides and providing over-the-internet end user training to users• Prioritized and resolved defects in a timely manner by being the main point of contact for all incoming matters

• Designed and developed MS Access Databases for client use• Generated branch quarterly reports and forecast documents• Created system documents and business process Analysis• Developed scripts to simplify data capturing procedures

• Assisted in the implementation of Google applications to over 10,000 employees• Assisted change management team in supporting high profile clients• Participated in testing of business applications• Helped provide Google application training to clients