Plans and allocates resources for IT projects and store activities like inventory counting and offsite selling, ensuring the timely fulfillment of tasks and deliverables.Monitors the service delivery performance of team members, ensuring that issues and concerns are systematically addressed in alignment with defined service level agreements.Manages the continuous process of evaluating store IT assets, minimizing equipment breakdowns and operational disruptions to ensure uninterrupted functionality.Continuously evaluates and refines IT support processes, procedures, and workflows, aiming for optimal efficiency, reduced downtime, and swift incident resolution.Prepares regular performance and project reports, highlighting service delivery achievements, challenges, and progress updates.

Assist in maintaining all systems, applications, security and network.Troubleshooting complex problems across LANs, WANs, Server, and desktop connectivity, operating systems, and application anomalies.Install, maintain, and upgrade hardware and software for branch units.Communicate professionally and frequently with all levels of Support and operations.Assist with the maintenance and support of branch unit databases.Assist in managing all branch unit applications and databases.Dedicate weekly time to learning new skills necessary for self-development in order to contribute to the growth of the IT Team.

Provide user support be it via phone or email, on-site or off-site to all reported IT related problems and/or issues received both from Head Office, branches or subsidiary users.Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software-related, be it in-house or 3rd party and provides appropriate solutions, recommendations and escalation.Set-up, configure and deploy new, replacement, additional and services unit IT equipment based on the standard configuration for Head Office. Subsidiaries and new, relocated and/or renovated branches.Check and support reported offline branches and refer to refer to proper unit for further checking.Perform user profile, application installation and configuration based on an approved request.Perform activities or projects as maybe assigned by the PC Support Unit Head from time to time.

Handles data processing and analysis.Evaluating the data that comes in from international clients.Analyze and problem solve issues with current and planned systems as they relate to the integration and management of patient data (review for accuracy in record merge, unmerge processes)Identify problematic areas and conduct research to determine the best course of action to correct the data