Manage all vehicle movements through vendor management, including infleet, customer deliveries, and defleets, ensuring efficient logistics and operational excellence.Transition of customers into electric vehicles, providing a seamless experience and facilitating eco-friendly transportation solutions.Ownership of both departments' Profit and Loss (P&L) statements, focusing on effective cost control and financial management.Prioritising customer satisfaction by delighting customers… Show more Manage all vehicle movements through vendor management, including infleet, customer deliveries, and defleets, ensuring efficient logistics and operational excellence.Transition of customers into electric vehicles, providing a seamless experience and facilitating eco-friendly transportation solutions.Ownership of both departments' Profit and Loss (P&L) statements, focusing on effective cost control and financial management.Prioritising customer satisfaction by delighting customers through various communication channels, including phone, chat, and email.Driving customer service standards across the business, ensuring consistent excellence in customer interactions and service delivery.Assumed responsibility for Accounts Receivable and debt management for both B2C and B2B businesses, maintaining financial stability and cash flow. Show less

Led the end-to-end setup of a new operation, taking on full responsibility for infrastructure implementation and recruitment of a Senior Management team.Managed the cinch account, fostering strong client relationships and optimising performance through best practices.Created and maintained a comprehensive Profit and Loss (P&L) strategy, ensuring strict cost control measures were in place during the start-up phase.Driving health and safety, employee engagement, and effective change… Show more Led the end-to-end setup of a new operation, taking on full responsibility for infrastructure implementation and recruitment of a Senior Management team.Managed the cinch account, fostering strong client relationships and optimising performance through best practices.Created and maintained a comprehensive Profit and Loss (P&L) strategy, ensuring strict cost control measures were in place during the start-up phase.Driving health and safety, employee engagement, and effective change management, to ensure a positive and productive work environment. Show less

Managed the directorate's initiatives portfolio, collaborating closely with senior stakeholders to address interdependencies and align strategic objectives.Led initiatives and spearheaded change initiatives across the wholesale network, encompassing 18 wholesale operating sites and serving 1600 Lloyds Pharmacies in the UK.Developed innovative supply chain solutions to optimise operations, improve efficiency, and enhance customer service across the organisationMaintained a strong… Show more Managed the directorate's initiatives portfolio, collaborating closely with senior stakeholders to address interdependencies and align strategic objectives.Led initiatives and spearheaded change initiatives across the wholesale network, encompassing 18 wholesale operating sites and serving 1600 Lloyds Pharmacies in the UK.Developed innovative supply chain solutions to optimise operations, improve efficiency, and enhance customer service across the organisationMaintained a strong focus on continuous improvement initiatives, identifying and implementing efficiency enhancements within the wholesale distribution centres.Successfully identified synergies between the wholesale and retail sectors, aligning strategies to drive operational excellence. Show less

Shaping the work environment, setting strategy, allocating resources, developing managers, building the organisation and overseeing the operation

Responsible for all development projects within the network. Full network coverage, ensuring on time delivery and achieving budgetary requirements.