- Troubleshoot level I customer Broadband, Wi-Fi, CATV, Telephone, and Security and Hosted PBX issues for all GVTC technologies.- Knowledge of networking infrastructures.- Excellent written and verbal communication skills.- Self-motivated in a high-pressure environment.- Possess technical knowledge and understand customer needs, company products, and services.- Performs advanced troubleshooting as needed utilizing available tools; Stages, Arris Portal, Calix Cloud, NISC USS Toll, Total Connect, and Alarmnet 360.- Works closely with other departments to ensure customer issues are resolved in a timely manner.

- Manage daily reports in the Unix database, utilizing SQL.- Deploy and launch the Epic Electronic Medical Record (EMR) database.- Manages Veritas Backup on the servers- Assist in the configuration, updating, and deployment of Meridian (Avaya) phones throughout the hospital, utilizing the Meridian Communication Server 1000m.- Provide PC Repair and Frontline Support to End Users- Assist in formatting all user's Voicemail Boxes in Call Pilot

- Establishing, monitoring, and maintaining radio frequency communication systems.- Operating and maintaining global satellite telecommunications systems.- Transmitting, receiving, and storing all incoming and outgoing messages.- Managing and coordinating information systems security across platforms and fleets.- Designing, installing, and operating wide-area-networks (WAN), computer systems, and associated devices.- Performing network system administration, maintenance, training, and managing network security.- Installing applications, troubleshooting user problems, and providing training and assistance with the use of computer hardware and software.- Writing programs to collect and distribute data for a variety of applications.- Ensuring the proper security and handling of communications materials, systems, and equipment.- Performing diagnostics and data recovery operations and maintaining logs.