Richard Macias Email & Phone Number

Reno, Nv, Us

Reno, Nevada, United States

Reno, Nevada, United States

• Provide personalized counseling and guidance to prospective students interested in vocational programs in IT and Project Management.• Explain the admission requirements, application procedures, and specific program details.• Assess prospective students' academic backgrounds, career goals, and interests to recommend suitable vocational programs.• Collaborate with enrollment teams and academic departments to ensure a smooth transition for admitted students.• Cultivate and maintain relationships with local businesses and organizations to enhance the school's visibility and reputation.• Plan and organize recruitment events specific to IT and Project Management programs, including participating in job fairs and industry-specific gatherings.• Assist students with the completion of application forms and necessary documentation for enrollment.• Conduct informational sessions and workshops focused on IT and Project Management career opportunities and the value of vocational training.• Stay updated on industry trends, technology advancements, and job market demands in IT and Project Management to provide relevant information to students.• Analyze student data and demographics to identify potential areas for improving recruitment and enrollment strategies.• Develop and deliver presentations to promote vocational programs and showcase career pathways.• Conduct follow-up activities with prospective students to encourage enrollment and address any remaining questions.• Maintain accurate records of student interactions and track progress through the admissions process.• Stay informed about financial aid options and assist students in understanding and applying for scholarships and financial assistance.

Reno, Nevada, United States

• Collaborated with warehouse managers and HR teams to understand staffing needs and develop effective recruitment strategies for mid to high level warehouse positions.• Sourced and attracted potential candidates for warehouse roles using a variety of channels, such as job boards, social media, industry-specific platforms, and networking.• Conducted thorough screenings and interviews to assess candidates' qualifications, skills, experience, and cultural fit for warehouse positions.• Oversaw a high-volume recruitment process, handling an average of 20 successful hires per week.• Coordinated and scheduled interviews between candidates and warehouse hiring managers, ensuring a smooth and efficient hiring process.• Utilized pre-employment assessments and evaluations to determine candidates' competencies and suitability for specific warehouse roles.• Managed candidate pipelines and maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment database.• Attended and actively participated in job fairs, career events, and other relevant recruitment activities to promote the organization and attract top talent for warehouse positions.• Provided regular status updates and reports to warehouse management regarding recruitment progress, challenges, and successes.• Collaborated with HR teams to ensure a seamless onboarding process for new warehouse hires, facilitating a positive candidate experience.• Stayed abreast of industry trends and best practices in warehouse recruitment to continuously improve and optimize the hiring process.

Reno, Nevada, United States

• Led and supervised a team of staffing coordinators and recruiters in daily operations for entry-level warehouse positions.• Oversaw the end-to-end staffing process, including sourcing, screening, and onboarding candidates for entry-level warehouse roles.• Tracked and managed key performance indicators (KPIs) related to entry-level warehouse staffing, such as weekly hires, time-to-fill, and candidate quality.• Collaborated with warehouse managers and department heads to understand staffing needs and aligned recruitment strategies with workforce requirements.• Implemented efficient and effective staffing processes to meet the demand of hiring an average of 35 entry-level warehouse employees per week.• Conducted regular performance evaluations for team members, providing coaching and training to enhance recruitment skills.• Fostered relationships with external staffing agencies and job boards to expand candidate sourcing channels for entry-level warehouse positions.• Stayed abreast of industry trends, best practices, and legal requirements related to entry-level warehouse staffing and hiring.• Addressed any staffing-related issues or conflicts that arose, both with candidates and internal stakeholders.• Participated in workforce planning and forecasting to anticipate future entry-level warehouse staffing needs and proactively addressed talent gaps.

Reno, Nevada, United States

• Developed and executed marketing strategies to promote RE/MAX Gold's listed properties, encompassing residential and commercial real estate.• Created and managed content across diverse marketing channels: website, social media platforms, email campaigns, and property listings.• Coordinated and implemented digital marketing initiatives, including targeted online ads, SEO, and lead generation campaigns.• Designed and produced marketing materials (brochures, flyers, virtual tours, promotional videos) to showcase properties and attract potential buyers.• Conducted market research and competitor analysis to identify real estate market trends, adjusting strategies accordingly.• Collaborated with real estate agents and brokers to understand their marketing needs and support effective property promotion.• Managed customer databases and CRM systems, tracking leads, client interactions, and marketing performance metrics.• Monitored and analyzed marketing campaign data to optimize effectiveness through data-driven decisions.• Liaised with external marketing agencies or vendors for specialized tasks like photography or video production for premium listings.• Ensured brand consistency and adherence to RE/MAX Gold's visual identity guidelines in all marketing materials in collaboration with the design team.• Provided marketing training and support to real estate agents, empowering them to effectively market their properties.

• Spearheaded successful regrowth, increasing our PEO company's annual payroll processing from under 4 million to over 50 million after a challenging company split.• Ensured clients' compliance with governmental reporting and regulations, managing payroll tax laws, reporting requirements, unemployment insurance, workers' compensation, hiring, and HR regulations. Prepared statistical reports as needed.• Managed employee benefit enrollment and processed claims for our valued client base.• Built a highly capable and motivated team from scratch, sourcing and onboarding professionals in AR, AP, Account Management, HR, and Payroll.• Oversaw and managed the day-to-day operations of the company, ensuring efficient and effective service delivery to clients.• Developed and implemented operational strategies to enhance the delivery of PEO services, including payroll processing, HR administration, benefits administration, and risk management.• Supervised, coordinated, and collaborated with various teams, including payroll, HR, benefits, and compliance, to ensure seamless integration and workflow.• Managed and optimized resources, budgets, and staffing to meet client demands and operational requirements.• Implemented and enforced standardized procedures, compliance protocols, and quality standards to maintain high levels of service and client satisfaction.• Monitored key performance indicators (KPIs) and metrics to measure and improve the efficiency and effectiveness of PEO services.• Resolved operational issues and escalations, providing timely and effective solutions to maintain excellent client relationships.• Ensured compliance with relevant industry regulations, employment laws, and safety standards.• Fostered a positive and collaborative work environment, providing leadership, guidance, and support to the team.• Prepared and presented operational reports to senior management, highlighting performance, challenges, and opportunities for improvement.

Las Vegas, Nevada, United States

• Reconstructed our entire marketing program from a monthly expenditure of 5K to a highly cost-effective social media and online presence, resulting in rapid growth.• Developed and implemented comprehensive sales and marketing strategies to drive business growth and increase market share for the company's PEO services.• Led and managed the sales and marketing team, providing direction, training, and support to achieve sales targets and marketing objectives.• Conducted market research and analysis to identify potential clients, industry trends, and competitive landscape, informing targeted sales and marketing approaches.• Collaborated with internal stakeholders to create compelling marketing materials, campaigns, and value propositions that highlighted the benefits of the company's PEO services.• Monitored and analyzed sales performance metrics, lead generation, and marketing campaign results to optimize strategies and achieve revenue goals.• Identified and pursued new business opportunities and partnerships to expand the company's client base and enhance service offerings.• Planned and executed sales events, webinars, and other promotional activities to showcase the company's PEO solutions and generate leads.• Managed the sales pipeline, tracked prospects, and guided the sales team in effectively nurturing leads and closing deals.• Built and maintained strong relationships with key clients, industry partners, and HR organizations to foster client retention and referral opportunities.• Prepared and presented sales and marketing reports to senior management, providing insights and recommendations for continuous improvement and growth.• Sourced, onboarded, and supervised Business Development Reps and Telemarketers.• Analyzed budgets, prepared annual budget plans, scheduled expenditures, and ensured that the sales team meets their quotas and goals.

Las Vegas, Nevada, United States

• Onboarded new clients, ensuring a smooth and successful transition to our PEO services and addressing specific client needs or concerns.• Established and maintained strong client relationships, acting as the primary point of contact for their ongoing needs, inquiries, and support.• Proactively provided solutions and support to help clients achieve their HR and workforce management goals and objectives.• Monitored client utilization of PEO services and engagement with the platform, identifying opportunities to enhance value and address any issues.• Conducted regular check-ins and performance reviews with clients, gathering feedback and identifying areas for improvement and additional support.• Collaborated with cross-functional teams, including sales, HR support, and payroll, to advocate for clients and ensure their success with our PEO services.• Developed and delivered customer success strategies tailored to each client's unique needs, driving adoption, and maximizing value.• Addressed client escalations and resolved service-related challenges promptly and professionally.• Measured and tracked customer success metrics and key performance indicators (KPIs) to assess the health of client accounts and identify improvement opportunities.• Created and maintained customer success plans, customized to meet individual client HR and workforce management objectives.• Provided training and guidance to clients on effectively using our PEO services and platform to optimize their HR operations.• Stayed up to date with industry trends, PEO services best practices, and HR regulatory changes to enhance customer success strategies.• Conducted customer success-related workshops, webinars, and training sessions to improve clients' understanding and utilization of PEO services.• Celebrated clients' milestones and achievements, fostering long-term client loyalty and strengthening partnerships.

Las Vegas, Nevada Area

• Processed and managed legal entity-related documents, including the creation of entities (LLCs, C Corps, etc.) for clients in specific states based on their locations and specific needs.• Collaborated with attorneys and financial professionals to understand clients' unique situations and objectives, preparing financial document summaries, investment performance reports, and income projections for clients.• Ensured compliance with state and federal regulations for entity formation and maintenance, filing state-required documents in a timely manner (2-4 business days) and optimizing tax and financial benefits.• Maintained accurate and up-to-date records of corporate entities, coordinating with internal teams, including attorneys and financial advisors, as well as external parties, to facilitate entity formation and changes.• Handled administrative tasks associated with entity processing, such as data entry and record-keeping, while effectively communicating with clients through phone calls and email to provide information, answer questions, and follow through on requests.

South Lake Tahoe

• Engaged in site layout, cost estimating, construction planning, scheduling, material procurement, quality control, and job site safety for five separate projects totaling $22 million at the Community College.• Conducted on-site assessments and inspections of construction and renovation, ensuring compliance with all building and construction codes, City regulations, and construction plans.• Collaborated with project managers, architects, and contractors to ensure the successful execution of the $22 million expansion and renovation projects.• Installed, configured, and troubleshooted technical systems and equipment related to the construction and renovation work, inspecting equipment and technologies, directing crews on site, and conducting research to complete daily reports on project status.• Generated detailed reports and documentation of field activities, progress, and any deviations from the original plan, as well as inspecting ongoing projects for compliance.• Monitored and tracked construction schedules to ensure the timely completion of the projects, while coordinating with various departments and stakeholders at the Community College to facilitate smooth project implementation.• Conducted safety inspections to ensure a safe working environment for all involved in the construction and renovation work, while also assisting in conducting training sessions for staff and end-users on new equipment or systems resulting from the expansions and renovations.• Collaborated with cross-functional teams, including facilities management and administration, to ensure project alignment with the College's goals, and staying up to date with industry trends, construction technologies, and best practices relevant to the field of engineering.

Davis, Ca

• Provided comprehensive administrative support to the Design and Construction Management department, including maintaining executives' appointment schedules, planning, and scheduling meetings, conferences, teleconferences, and travel.• Supervised and led a team of administrative staff, including sourcing, screening, and training Administrative Assistant team members to ensure coverage throughout the week.• Oversaw the day-to-day office activities within the department, including creating vendor scorecards, maintaining, and building relationships with vendors, and analyzing supplier performance based on KPIs.• Served as the main point of contact for internal and external stakeholders, distributing packages and documents for institutions, businesses, government agencies, and individuals to different addresses throughout the region.• Prepared, reviewed, and edited documents, reports, and presentations for the department's leadership team, supporting decision-making and strategic planning within the department.• Assisted in budget management and expense tracking for department projects and initiatives, maintaining accurate financial records.• Organized and maintained filing systems, both physical and digital, to ensure easy access to important information and documents.• Coordinated and arranged travel arrangements and accommodations for department staff and visiting professionals when needed.• Handled confidential and sensitive information with the utmost discretion, adhering to university policies and guidelines.• Collaborated with other departments and teams within the university to facilitate effective communication and coordination, acting as a liaison between the Design and Construction Management department and other university staff, promoting a positive and productive work environment.• Assisted in recruiting and onboarding new administrative staff for the department as required.

South Lake Tahoe, Ca

• Supervised and managed the front desk staff at the hotel, providing guidance, training, and performance evaluations.• Oversaw the daily operations of the hotel front desk, ensuring smooth check-ins, check-outs, and guest interactions.• Handled guest inquiries, complaints, and special requests, resolving issues in a professional and courteous manner.• Coordinated and scheduled front desk staff shifts to ensure adequate coverage for all hours of operation.• Maintained and updated guest records, reservations, and room assignments accurately and efficiently.• Collaborated with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.• Monitored and controlled the inventory of front desk supplies and collateral materials.• Implemented and enforced hotel policies and procedures related to front desk operations and guest services.• Trained front desk staff on hotel procedures, customer service standards, and safety protocols.• Processed payments and financial transactions accurately, including handling cash, credit card transactions, and billing inquiries.• Aided guests with inquiries about hotel amenities, local attractions, dining options, and transportation.• Ensured the security and confidentiality of guest information and maintained a safe and secure front desk area.• Responded to emergency situations and coordinated necessary actions following hotel protocols.• Generated reports on front desk performance, occupancy rates, and guest satisfaction metrics for management review.

South Lake Tahoe, Ca

• Assisted with general administrative tasks specific to the Business Services department, such as data entry, filing, and photocopying related to financial records, procurement, and contracts.• Managed incoming and outgoing correspondence for the department, including emails and mail related to business transactions and inquiries.• Performed day-to-day financial transactions in QuickBooks, including verifying, classifying, computing, posting, and recording accounts receivables' data.• Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.• Validated employee work hours, calculated wages, and issued checks to employees.• Conducted weekly purchasing for office and campus-wide supplies, forecasting inbound/outbound inventory.• Maintained office supplies and ensured inventory levels were sufficient for business-related needs.• Organized and scheduled appointments, meetings, and events relevant to business operations and financial matters.• Processed paperwork and documents specific to the department, such as invoices, purchase orders, and financial reports.• Handled basic bookkeeping tasks related to the department's financial records and transactions.• Assisted in the preparation of reports, presentations, and other documents relevant to the department's financial activities.• Maintained confidentiality of sensitive financial information and documents within the Business Services department.

South Lake Tahoe, Ca

• Oversaw food preparation, ensuring high-quality and consistent dishes were served to customers in line with the restaurant's standards.• Monitored inventory levels and ordered ingredients and supplies as needed to ensure smooth kitchen operations and avoid shortages.• Collaborated with the head chef or kitchen manager to develop new menu items and specials suitable for the midscale restaurant setting.• Ensured compliance with food safety and sanitation standards, following health department regulations for a safe dining experience.• Handled kitchen equipment maintenance, promptly reporting any issues to the appropriate personnel for quick resolution.• Coordinated with the front-of-house staff to ensure seamless communication and efficient service between the kitchen and dining area.• Addressed any customer inquiries or special requests related to food preparation or dietary needs with a friendly and accommodating approach.• Maintained a clean and organized kitchen environment, including storage areas and workstations, adhering to the restaurant's cleanliness standards.

South Lake Tahoe, Ca

• Took customer orders and processed payments accurately and efficiently.• Prepared and assembled food items according to McDonald's standards and recipes.• Maintained a clean and organized work area, including kitchen equipment and dining areas.• Provided friendly and efficient customer service, addressed customer inquiries, and resolved issues.• Assisted with restocking inventory and monitored ingredient levels to avoid shortages.• Operated various kitchen equipment, such as fryers, grills, and drink machines, following safety guidelines.• Handled drive-thru orders and transactions, ensuring fast and accurate service.• Collaborated with team members to ensure smooth and efficient restaurant operations.• Followed McDonald's policies and procedures, including health and safety regulations.• Cleaned and sanitized restroom facilities and maintained cleanliness standards throughout the restaurant.

Bachelor Of Arts (B.A.), Political Science And Government

Associate Of Arts (A.A.), Social Sciences

Activities and Societies: Associated Student Government Performing Arts League International Club Rotaract