Richard Malcom Email & Phone Number

Lichfield

Stoke-On-Trent, United Kingdom

It is my responsibility to manage a dedicated portfolio of customers from SME and SoHo accounts. I am accountable for owning the customer relationship and account development in mobile, one net and fixed accounts within the South East area. I develop sales strategy's in order for me to retain, grow and acquire revenues across my base to help customers meet their business challenges and put a unique solution in place for them.My main responsibilities are:- Drive sales through proactive engagement with my clients.- Plan regular agenda led review calls with my clients using tailored sales techniques.- Use tactical, analytical and strategic methods to drive sales on my base.- Engage with internal stakeholders including loyalty, commercial, marketing, service, retail stores etc. to ensure I am getting a cohesive approach to opportunities. - Ensuring I am working side by side with my colleagues to share ideas and develop and execute appropriate sales initiatives.- Ensuring I manage my own time effectively In order to drive sales, hit targets and be able to adhere to any monthly goals

Stoke-On-Trent, United Kingdom

Inbound and outbound position aimed at retaining high value UK clients dealing with consumer and small business contracts. Have consistently over performed across all KPI’s since joining the Vodafone Group and continue to coach new starters. Providing world class customer experience and increasing focus on driving margins and profit whilst cutting costs and becoming as efficient as possible. Previously worked in the Customer Acquisition Team at Vodafone UK for one year where I managed my own budget and enjoyed playing a central role within the team whilst again hitting all KPI’s.

Atherstone

Duties included setting and maintaining printer slotter machine within the company. Responsibility included managing the department’s budget for stationery supplies and liaising with suppliers and contractors to ensure the most efficient running of the machines at all times. This role required extremely high levels of organisational skills.

Stafford

An assistant manager position which involved managing the day to day requirements of the kitchen; including ensuring that all food preparation complies with Government food hygiene regulation and is in line with the company’s licence, undertaking stock checks, liaising with suppliers and setting new standards for staff cleaning levels whilst working within a strict budget. Also obtained an Emergency Aid at Work Course to become the registered First Aid person on site. This role helped to develop leadership and people skills.

Rugeley

This role required the preparation of food within specific timescales and under controlled conditions to create a consistent experience for the customer. Duties included training new starters and helping management. Was also the accredited Fire Marshal in this role for the company. This role centred around team work.

Birmingham, United Kingdom

This role focused on achieving demanding sales targets whilst providing the highest levels of customer care. This required good technical knowledge of the handsets as well as an in depth understanding of the market. The role was target orientated and aimed to recommit existing customers onto upgrade contracts and encouraging customers to take out additional new contracts. This role aimed towards maintaining and growing an existing customer base, managing my own budget, training new starters and helping management. This is where my passion for sales and the Telecoms Industry began.

Wednesfield

This was the role which was undertaken as part of a school work placement course. This role initially focused on customer care and after sales support. After excelling in these areas I was trained in sales and began to consistently hit targets. This was a steep learning curve which I embraced and really enjoyed reaping the benefits.

Business Studies B English C Design Technology C Science D

Education record