Richard Maltese Email and Phone Number

-Troubleshoot network issues and find a plan of action for resolving issues. -Push out new software installs via GPO. -Provide helpdesk support and resolve problems to the end user’s satisfaction -Monitor and respond quickly and effectively to requests received through the IT helpdesk -Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority -Modify configurations, utilities, software default settings, etc. for the local workstation -Assist with onboarding of new users -Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment -Install, test and configure new workstations, peripheral equipment and software -Streamline hardware and software systems with imaging technology. -Maintain inventory of all equipment, software and software licenses -Report issues to the Director for escalation purposes -Manage PC setup and deployment for new employees using standard hardware, images and software -Assign users and computers to proper groups in Active Directory -Perform timely workstation hardware and software upgrades as required -Install and repair hardware, as necessary, by working closely with service vendors. -Stay current with the latest developments in technology. -Responsible for “on-call" nights and weekends. -Create documents on how to us software used by employees. -Create documents on how to self resolve or troubleshoot issue for the end user for less down time.-Responsible for all boards in Jira. Projects worked on:-Create and Deploy new Help Desk System Via Jira Service Desk-Implement Knowledge base for help desk system-Assisted in Migration of office 365-Pushed out software for company monitoring

Customer Security Assurance Tier 2, Comcast (contractor)+ Work directly Comcast Subscribers with network security issues + Resolve compromised email account issues by re-securing the account + Handle Non Subscribers with fraud accounts made with their information+ Used Remedy for tracking tickets + Work with firewall, spam, and phishing reports from subscribers and nonsubscribers+ Provide recommendation on how to stay safe within their network + Provide advice on programs and software the help with virus and malware

Customer Security Assurance Tier 2, Comcast (contractor)+ Work directly Comcast Subscribers with network security issues + Resolve compromised email account issues by re-securing the account + Handle Non Subscribers with fraud accounts made with their information+ Used Remedy for tracking tickets + Work with firewall, spam, and phishing reports from subscribers and nonsubscribers+ Provide recommendation on how to stay safe within their network + Provide advice on programs and software the help with virus and malware

-Working Directly with the Client Oki Data customers.-Troubleshoot and fix printer issues. -OKI Certificate of Achievement for: Serial Impact Printers, Color MFP, Mono MFP, Mono Chrome, Desktop Color Printers

-Help Manage a team ranging from 9-15 agents from phones to emails. -Ensure calls in the ques are answered in a timely manner-Assist agents with questions or solutions to a customers problem-Daily reporting of attendance and log in and out time of phone agents-Monitor email ques and assign to email agents-Take escalated calls form customers to assist the customer.-Give updates to the Client Karmaloop-Help trouble shoot web issues or app issues for customers

- Answer calls to place phone orders, track packages, trouble short site errors- Answer customers emails on orders and issues placing orders.

Travel to diverse stores throughout south to central NJ. Scanning merchandise for store counts. Ensuring accurate counts with a scanner with a fast pace.

Receives materials into the stockroom, issues it to the store floor, compiles stock reports and performs inventory transactions on the materials kept in stock. Ensure that quantities are accurate in the inventory database and that orders received into the company are accurate. Knowledge of the standard inventory control procedures for the industry, shipping and receiving procedures, transport, insurance, loss and breakage control, and theft control. Reviews reorder activity and back order reports for accurate stock level requirements. Identifies inventory restocking requirements, makes order quantity decisions, and submits purchase requests for approval. Maintains contract database for inventory item purchases using the HTE mainframe computer system, including contract numbers, vendor pricing information, expiration and renewal dates.