Richard Marston Email & Phone Number

City Of London, England, United Kingdom

City Of London, England, United Kingdom

London, United Kingdom

IT Manager LMG (May 2017 present)www.lmgiq.com-Strategic planning of IT services with respect to appropriate technology trends, increasing company productivity and board directives.-Most senior IT staff member in the organisation controlling budgeting and forecasting of £1000000 Central IT budget-Working with LMG stakeholders to develop best-value IT service budgets and technical deliverables.-ISO 9001, ISO 270001 and ISO 14000 Quality Management and… Show more IT Manager LMG (May 2017 present)www.lmgiq.com-Strategic planning of IT services with respect to appropriate technology trends, increasing company productivity and board directives.-Most senior IT staff member in the organisation controlling budgeting and forecasting of £1000000 Central IT budget-Working with LMG stakeholders to develop best-value IT service budgets and technical deliverables.-ISO 9001, ISO 270001 and ISO 14000 Quality Management and establishing a continuous improvement program.-Provide clear team leadership, including technical standards, approach, policies and procedures.-Responsible for recruitment and development of personal growth opportunities, including training, mentoring, communicating job expectations, planning, monitoring, appraising job results, coaching and counselling.-Responsible for the selection and deployment of IT systems within LMG offices and client environments.-Manage private cloud data centre services, including: Office365, Exchange, SharePoint, Windows Server 2012r2/2016, SQL Server 2012/2014/2016, IIS and Active Directory.-Leading inhouse software development of bespoke applications-Manage Office 365 deployment.-Managing IT helpdesk supporting 300 staff, 700 tickets a month maintaining 20% fault 80% request KPI with 3 staff members-Provide hands on 1st, 2nd and 3rd support as and when required. Show less

London, United Kingdom

- Lead, manages or participates in key organisational IT Infrastructure initiatives- Make recommendations regarding company needs, requirements, and capacity utilisation- Maintain and develop the organisation’s operational systems, processes and policies-Negotiation, management and measurement of 3rd party development and support agreements (IBM, Orpix) - Manage and develop global data capture operations (97 servers in 42 countries)- Project manage and coordinate bespoke… Show more - Lead, manages or participates in key organisational IT Infrastructure initiatives- Make recommendations regarding company needs, requirements, and capacity utilisation- Maintain and develop the organisation’s operational systems, processes and policies-Negotiation, management and measurement of 3rd party development and support agreements (IBM, Orpix) - Manage and develop global data capture operations (97 servers in 42 countries)- Project manage and coordinate bespoke application solution development, testing and release. - Support Operations Director and Global Production Manager in new product design.- Assist with training when required with any local market.- Management, testing and updating of Orpix image recognition solution (Ubuntu AWS hosted)- Management and support of application and database servers, (Windows 2008\2012, VMware 5.5, SQL 2008\2012) Cisco network switches and HP lefthand iSCSI and QNAP storage solutions.Key achievements• Redesign of UK capture solution layout and structure• Coordination of data capture and retrieval for UEFA for intellectual property project for European Football Championship.• Upgrade of UK and USA analogue capture to digital solution• Introduction of new AWS Orpix image recognition solution• Instigated new capture backup solution in UK• Managed and initiated relocation of European Production Services from UK and France to Poland. Show less

London, United Kingdom

Providing 3rd, 2nd and 1st line support for datacentre (300 servers), infrastructure and workstationsImplementation, documentation and testing of Sarbanes–Oxley (SOX) complianceIncident Management, Problem Management, Change Management, Knowledge Management.Designing, planning and implementing new and upgraded hardware and software solutions.Budgeting and forecasting of department,Managing and prioritising the day to day workflow of the IT Service Desk and staffEnsuring… Show more Providing 3rd, 2nd and 1st line support for datacentre (300 servers), infrastructure and workstationsImplementation, documentation and testing of Sarbanes–Oxley (SOX) complianceIncident Management, Problem Management, Change Management, Knowledge Management.Designing, planning and implementing new and upgraded hardware and software solutions.Budgeting and forecasting of department,Managing and prioritising the day to day workflow of the IT Service Desk and staffEnsuring optimal performance for issue logging & resolutionMeeting & setting SLA requirementsSetting, monitoring & reporting on KPI’s, etc.Setting & ensuring compliance with associated policies & proceduresManaging the escalation process of issues within the Team and usersProviding training & guidance on best use of deployed applications to staffBusiness Continuity of the environment, including disaster recovery testing & developmentSoftware auditing & license managementHardware auditing & warranty managementSoftware & Hardware procurementManagement of applications/tools/utilities for HelpdeskOverall design, deployment, evolution and continuous improvement of the Helpdesk servicesIdentification of training requirements & developing relevant training plansEnsuring the team can provide expert technical assistance & support to all staffProviding 'Out of Hours' remote support in the evenings and weekendsPerforming system administration tasks on various IT systemsMaking strategic level decisions across own area of responsibilityRecruitment, development & management of the Service Desk desk staffProject managing, planning and implementation of all commercial & bespoke hardware & software rollouts/upgrades across the whole Kantar Media Intelligence UK operationWorking with wide range of 3rd party support providers, suppliers and WPP global IT to meet governance, technical and business needs.24x7 support of all IT services across the whole Media Intelligence UK operation Show less