I am an IT leader with 16 years of experience, including 12 years in leadership roles. My expertise encompasses IT Operations, with a strong focus on Desktop Support, Audio Visual services, Server and Network Infrastructure, and Security. I have contributed to various building projects, notably a 31-story skyscraper in downtown Nashville, where I applied strategic oversight and resource management.I have successfully established multiple support teams in Desktop and Audio Visual environments, always prioritizing the customer experience and continuous improvement. Recently, I have taken on a more significant role in IT server and network infrastructure, which includes the setup, monitoring, and maintenance of network circuits, as well as involvement with AWS Direct Connect circuits.I am committed to a proactive approach, ensuring that my teams enable uninterrupted operations for our customers. My focus is on delivering a positive customer experience through seamless interactions, timely and accurate request fulfillment, and consistently exceeding expectations.