Richard Marvin Email and Phone Number

RICHARD MARVIN3155 Boyer Rd. Coloma, MI. 49038 • Phone 269-468-4098 Cell 269-876-6422 • rbmarvin2@comcast.netSUMMARY OF QUALIFICATIONS • Operations Manager with 20+ years of successful management experience. • Analyze productivity reports and payroll costs and implement best practice improvements. • Successful in creating and implementing plans and developing processes to meet short and long term objectives.• Able to establish a team spirited environment through a positive leadership style. Employee engagement scores are 90%, significantly higher than the company average. Driver turnover is 10% or less for 8 years running.• Cultivate a work environment committed to continuous improvement. Consistently improving efficiency and effectiveness of operations every year. Labor effectiveness goals are met or exceeded in all lines of business regularly.• Instill a safety first attitude in all employees resulting in a 21% reduction in safety related incidents in 2010. Rated in the top 10 in our area for 8 years, top 5 for 5 years and #1 safe division nationwide in 2012, with a CPH of .02.• Empower staff to make decisions to better service our customers resulting a 99% service commitment score over the past 8 years. 2017 customer satisfaction score of 47, 14 point above the company average.• Manage an annual budget of $18+ million, control labor cost and monthly expenditures. Consistently met or exceeded budgeted operating income.