Richard Mathieu Email & Phone Number

Ville De Paris, Île-De-France, France

European Union

Management and implementation of business workforce optimization software (Verint) in the customer relationship domain and in differents sectors like banking, health, finance, media, ....> Project management :- Organize, coordinate and control all the resources mobilized and stakeholders on projects.- Ensure reporting throughout the project phases.- Ensure compliance with project commitments (cost, time, quality ...)- Study, audit and implementation of customer… Show more Management and implementation of business workforce optimization software (Verint) in the customer relationship domain and in differents sectors like banking, health, finance, media, ....> Project management :- Organize, coordinate and control all the resources mobilized and stakeholders on projects.- Ensure reporting throughout the project phases.- Ensure compliance with project commitments (cost, time, quality ...)- Study, audit and implementation of customer needs.- Specifications for different customers compared to the expressed needs and constraints of architecture in place (SI Safety, subcontractors, ...).- Optimization and Compliance on the legal point solutions in collaboration with the MOA and MOE, human resources and labor (due to data recording and management equity).- Project meetings animation.- User training application (Verint).> Technical activities :- Installation and configuration of Verint solutions in customer environments on Windows and VMWare environment. - Implementation of speech and text analytic tools (recording and analysis of the type of data: calls, web, chat, email, social networks, ...) Show less

France And Belgium

SYSTEMS AND SECURITY ENGINEER> Project management :- Migration / Integration of Information System (Servers 80 / Computers 700)- Implementation of Disaster Recovery Plan (DRP)- Implementation of VMWare virtualization solution- Implementation of a 3G mobile infrastructure> Technical activities :- Windows and VMWare systems administration- Administration of Lotus Domino, Exchange Server, Lync, Active Directory, GPO, DNS, DHCP, IIS, DFS, WSUS, Terminal… Show more SYSTEMS AND SECURITY ENGINEER> Project management :- Migration / Integration of Information System (Servers 80 / Computers 700)- Implementation of Disaster Recovery Plan (DRP)- Implementation of VMWare virtualization solution- Implementation of a 3G mobile infrastructure> Technical activities :- Windows and VMWare systems administration- Administration of Lotus Domino, Exchange Server, Lync, Active Directory, GPO, DNS, DHCP, IIS, DFS, WSUS, Terminal Server, Remote Apps, Serveur WEB, SharePoint, SQL- Administration and Operations Lotus Domino and Exchange Server- Multi-level users Support- SAP Administration :Creating accountsCreate / modify roles Show less

Région De Paris, France

Customer IT asset management and user support level 2 (Windows)Alcatel Lucent PBX Installation and maintenanceIT infrastructure securityTechnical SalesInternet service provider (ISP)> Project management :- Establishment of videoconferencing solution- Implementation of security policies (RADIUS)- Alcatel Lucent PBX Installation, configuration and maintenance- IT asset management for about 200 companies- Local network cabling- Management of the… Show more Customer IT asset management and user support level 2 (Windows)Alcatel Lucent PBX Installation and maintenanceIT infrastructure securityTechnical SalesInternet service provider (ISP)> Project management :- Establishment of videoconferencing solution- Implementation of security policies (RADIUS)- Alcatel Lucent PBX Installation, configuration and maintenance- IT asset management for about 200 companies- Local network cabling- Management of the company's various customer contracts- Commercial services to expand the customer base Show less

Région De Paris, France

> Technical activities:- Level 2 user support on Windows 2000 environments- Computer maintenance and administration- Network administration on Cisco- Stock manager