Richard M. Email & Phone Number

Washington, Dc, Us

Bethesda, Md, Us

- Managed global strategies and business plans to maximize brand value of the preeminent hospitality-wellness brand, Westin.- Communicate brand priorities, report performance, across the Marriott International enterprise and to external stakeholders.- Analyzed the travel and hospitality industry to identify and prioritize target partners, integrating specific customer needs into initial partnership pitches.- Supported strategic partnerships and communicated with owners and cross-continent partners to align brand positioning.- Organized annual 3-day continent leadership conference to enhance understanding of global brand priorities and programs. - Reorganized internal digital tools and brand databases, improving efficiency in brand program discovery and implementation. - Coordinated quarterly webinars and newsletters, collaborating with cross-continent teams to enhance brand strategy.

Bethesda, Md, Us

• Manage a $50M diverse MSB portfolio with weekly strategy meetings to monitor KPIs and implement a strategy to grow RevPAR continuously• Analyze different data points to determine the most efficient way to drive topline revenue• Develop critical relationships with stakeholders that have driven requests from multiple owners to manage more of their portfolio• Served as a subject matter expert for my immediate team on new analysis tools. • Forecast MSB MXM occupancy and ADR to deliver monthly and yearly projections• Educate stakeholders on Marriott revenue management systems and strategy• Implement brand-wide initiatives from Marriott global departments

▪ Developed historical rounds data to analyze for performance metrics such as forecasting and dollars per round.▪ Documented project findings and conclusions in order to forecast merchandising buying plans▪ Developed a membership loyalty program to increase inventory turn rates▪ Conducted sales tours of the property to prospective members and corporate outing clients▪ Cultivated and nurtured partnerships with multiple vendors▪ Created email and website based communication and marketing program that increased event participation by 20%▪ Responsible for the management and coordination of over 50 events and tournaments annually▪ Provided detailed profit and loss statements for all events and tournaments▪ Aided in the development of standard operating procedures and customer service guidelines

Conway, Sc, Us

18 –hole university golf course with 200 members averaging 30,000 rounds a year. CPGA Merchandiser of the Year (Public) 2016 - awarded to our facility (Charles Johns IV, PGA)Senior Intern▪ Utilized dynamic pricing strategically in order to optimize revenue during peak seasons.▪ Initiated and developed a new retail sales relationship with Vineyard Vines, including customizedmerchandize, with final approval of the purchasing agreement from the Coastal Carolina University.▪ Gathered relevant market information via computer research and surveys in order to increase grossmargin percentages▪ Help boost total revenue by 13% and merchandise sales by 35% in four years by reviewing merchandiseper round metrics.▪ Advertised the facility and promoted specials through new methods and online social networks such asFacebook, Twitter, Instagram Etc.▪ Drove equipment and merchandising sales through extensive research, product knowledge and apersonal, customer focused, sales approach.▪ Managed 28-member staff schedule▪ Coordinated tournament operations, running a successful 90 player summer league.▪ Customized, repaired and fitted clubs for members of all brands

Westlake, Ohio, Us

18 –hole upscale private country club with 450 golf members playing 27,000 rounds annually. ▪ Helped with weekly clinics and junior camps.▪ Coached 6 juniors weekly through interclub golf matches.

Bethesda, Maryland, Us

36 –hole upscale private country club with 7500 members playing 30,000 rounds annually. The facility hosted the 2011 U.S. Open. Course voted by Golf Digest as “America’s 100 Greatest Golf Courses”. Golf World voted the golf shop as “Golf World’s 100 Best Golf Shops”.▪ Managed a fleet of 140 club cars▪ Assisted with golf operations to ensure exceptional experiences for members and guests.▪ Redesigned an outside operations training manual.