Richard Michael Email & Phone Number

San Diego, Ca, Us

Collaborating on the deployment and configuration of Microsoft 365 products, with a particular focus on Security and the Zero Trust Framework.Developing and documenting customized passwordless authentication methods and strengths, leveraging FIDO2 security keys and Ms Authenticator App.Contributing to the deployment and configuration of Microsoft Purview Information Protection, including data sensitivity labels and sensitivity label policies.Monitoring and responding to client’s security incidents and alerts in Microsoft 365 Defender.Participating in the deployment and setup of Microsoft Azure Virtual Desktops, encompassing desktop application groups and published applications.Engaging in research related to Microsoft security updates.Providing post-implementation support for Aegis-managed clients.Diagnosing and resolving security configuration issues for Aegis-managed clients.Demonstrating proficiency in Microsoft Security Deployments, particularly in Zero Trust cybersecurity concepts. This includes configuring multi-factor authentication (MFA) methods and strengths, Conditional Access policies, and endpoint security, such as Microsoft Defender ATP.Delivering second-level support for issues faced by Aegis' managed clients.Developing and maintaining comprehensive documentation for the Zero Trust Framework, Information Protection, and Azure Virtual Desktops (AVD).

Palo Alto, Ca, Us

Appointed as liaison between customers and VMware business units, supporting escalations and providing impactful data metrics and analysis while helping the sales team drive value for a major telecommunications company.► Provided review of customer’s licensed products and initiated a consolidation of their 179 entitlement accounts.► Led technical review sessions between VMware engineering and customer staff, most significantly helping our telco client upgrade their four (4) large vRealize Operations Manager (vROPs) clusters with minimal production downtime.► Coordinated multiple VMware roadmap discussions between EUC, vSphere and vRealize product teams and customer staff.► Led weekly TAM calls with customer VDI and vSphere teams to discuss current issues and product releases.

Irvine, California, Us

Palo Alto, Ca, Us

Deepened relationships and helped optimize VMware operations and usage on key accounts for this $8.9 billion global leader in cloud computing and virtualization software and services.Supported escalations and provided impactful data metrics and analysis while helping sales team drive value for six Commercial ($200K), Enterprise ($1M), and Global (5M+) accounts.𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐂𝐥𝐢𝐞𝐧𝐭𝐬: The Walt Disney Co (Prospect Studios), AECOM, and Logix Federal Credit Union.► Introduced industry best practices to help clients configure, and deploy virtualized environments. ► Helped customers drive decisions and strategy regarding platform optimization and operational costs. ► Provided transparency of usage and compliance within enterprise licensing agreements. ► Helped AECOM plan its first migration to VMC on AWS.

Dallas, Tx, Us

First of a team of seven systems engineers that provided daily operational support of the Broadcast Platform Services Organization (PSO). Selected as a critical employee for retention incentive during the merger of AT&T and DirecTV. 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 | 10 production vCenters| 2,500+ VMware Hypervisors | 23,000+ Virtual Machines. ► Viewed as a trusted advisor by leadership and operations/architecture teams. ► Delivered key support for the migration to an agile environment.► Enabled accelerated go to market strategies for new services. ► Upgraded and managed VMware’s vRealize Operations Manager.► Delivered multiple server & storage projects for DirecTV CONUS Operations.

Santa Clara, California, Us

Delivered product line presentations and technology implementation support to HDS customers for this provider of modular mid-range and high-end computer data storage systems, software, and services.► Provided FalconStor Virtual Tape Library (VTL) & File-interface Deduplication System (FDS) solutions, including installation and configuration, reducing dependencies on tape for a major energy company.

Irvine, California, Us

Helped Sales Account Managers with HP server & storage opportunities for this enterprise technology reseller.► Led a key proof of concept project and assisted with critical technology implementations ► Assisted with Pre-Sales & Implementation of HP’s Matrix Solution. ► Implemented Data Protector & VEEAM backup solutions for multiple customers.

Houston, Texas, Us

Known for going above and beyond supporting storage-related projects and post-sales deployment and consultation for key accounts of this American multinational information technology company. 𝐏𝐨𝐬𝐭-𝐬𝐚𝐥𝐞𝐬 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 | enterprise storage solutions, including knowledge transfer, whiteboarding sessions, documentation, and installation/configuration reviews. 𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 | Large companies in the Entertainment, Healthcare, and Petroleum industries and CA Local & State Agencies.

Burbank, Ca, Us

Oversaw day-to-day server operations for the Disneyland Resort's for this 250 Windows based servers, including (14) clustered file & print servers, (6) clustered SQL servers, and (2) Storage Area Networks which serviced approx 5,000 end users. ► Partnered in executing large scale outsourcing and migration projects including the transition of Disneyland Resort IT systems & personnel to IBM Global Services. ► Led the migration of eight (8) nationwide ESPN-Zone restaurants from Windows NT4 domain to Active Directory.

Arlington, Virginia, Us

Served in a variety of counterintelligence positions to include Surveillance Case Officer, Latin American Desk Officer/Source Manager, Assistant-Special-Agent-in-Charge, and Liaison Officer.