A strategic, customer focused, commercially astute IT leader with over 20 years’ successful track record delivering and improving mission-critical IT services, largely in an outsourcing environment, including 14 years within the highly regulated Pharmaceutical/CRO industry. A collaborative, inclusive global leader and people manager with strengths in matrix team leadership, financial management (P&L up to £40m) and change management. Accomplished in driving multiple change initiatives through clear vision, inclusive leadership, pragmatism, honesty and integrity. Passionate about delivering first-time quality and service excellence to delight customers, increase revenue and reduce costs.Specialties: IT Service Management, Infrastructure & Operations, Programme Management, M&A Integration, Quality Management, Continuous Improvement