Richard Mills work email
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Now CEO at Animal Friends Insurance - the UK's leading pet insurer.
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Chief Executive OfficerAnimal Friends Jan 2024 - PresentAmesbury, Wiltshire, Gb -
Chief Operating OfficerAnimal Friends Jul 2019 - Dec 2023Amesbury, Wiltshire, GbResponsible for:- SMF24 accountabilities to FCA & Risk Committee Member - P&L for end to end customer operations (Sales, Service, Claims, Complaints)- Operational Strategy- Senior Leadership Team Member & co-author of corporate strategy
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Data Transformation LeadZurich Uk Insurance Nov 2017 - Jul 2019Zurich, Zurich, ChResponsible for:- Data Governance - Operationalising Data Assets - Decommissioning Plan & Implementation -
Head Of Uk Outsourcing & Supplier ManagementZurich Uk Insurance Sep 2011 - Nov 2017Zurich, Zurich, ChResponsible for: - UK Sourcing Strategy - Setting Governance & oversight standards to comply with FCA regulations - Strategic supplier ownership and implementation of Relationship Management Framework
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Offshore ManagerZurich Uk Insurance Oct 2008 - Sep 2011Zurich, Zurich, ChResponsible for national operations outsourcing to offshore third party supplier including:• Successfully managing performance within a 200+ seat offshore back office showing year on year improved results in all metrics.• Business development to drive further off-shoring opportunities – 10% year on year growth delivered.• Sustained efficiency gains through benchmarking, process re-engineering and performance management – 10% improvements delivered year on year.• Compliance and operational risk management – successful piloting of Operational Control Framework and risk mitigation activities.• Improving direct Client relationship between UK operational stakeholders and offshore Supplier, trouble shooting and advising operational areas to successful outcomes.• Financial accountability including budgeting, accruals and invoice approval.
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Head Of CollectionsFirst Plus Nov 2006 - Oct 2008Responsible for leading a department through re-engineering of Secured Collections Operations within a fast paced blue chip financial organisation:• Defining and setting the collections strategy to achieve step change performance.• Driving change programme across multiple sites within Collections (captive & outsourced).• Leading call centre and back office functions. • Developing new outsourcer relationships, contracts and strategy• Direct line management responsibilities for Collections Supplier Managers and Programme staff• Full budget control/management
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Senior Sales Manager - Card ServicesHbos Aug 2001 - Nov 2006Setting Service Strategy, Developing middle management, Revenue and Cost Management including:• Driving the change agenda for Call Centre Operations, reviewing Systems, Operational Structure and Processes. • Exceeding sales revenue targets through cross sales of insurance related products and additional services. • Accountability for complying with FSA and regulatory standards/reporting.
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Customer Services & Renewals Operations ManagerAdmiral Insurance Group Jul 1992 - Apr 2001Responsible for policy, procedure and staff within the operational area.• Green field site set up for satellite brand - Bell Direct Service and Renewals Departments.• Setting of renewal strategy and customer experience policy.• Target setting and achievement.• Motivation and retention of staff including Team Leaders.• Direct line management of Team Leaders.• Preparation of management information and statistics.
Richard Mills Skills
Richard Mills Education Details
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Cardiff University / Prifysgol CaerdyddMaster Of Business Administration - Mba -
Nlp AcademyNlp/Hypnotherapy
Frequently Asked Questions about Richard Mills
What company does Richard Mills work for?
Richard Mills works for Animal Friends
What is Richard Mills's role at the current company?
Richard Mills's current role is CEO @ Animal Friends | MBA.
What is Richard Mills's email address?
Richard Mills's email address is em****@****o.co.uk
What is Richard Mills's direct phone number?
Richard Mills's direct phone number is +178758*****
What schools did Richard Mills attend?
Richard Mills attended Cardiff University / Prifysgol Caerdydd, Nlp Academy.
What skills is Richard Mills known for?
Richard Mills has skills like Offshoring, Risk Management, Outsourcing, Operations Management, Stakeholder Management, Team Management, Bpo, Offshore Management, Relationship Management, Call Centers, It Service Management, Business Process Improvement.
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