Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team membersDevelop a multifaceted rewards system that makes team members excited to show up to work every day and do their bestSupervise a telecommuting pilot project and report on its feasibilityTeach and train team members on various customer service strategiesCommunicate expectations, assignments and responsibilities clearly and professionallyUndertake ongoing customer service work to better understand the demands, positives and pain points of the job