The Eptura experience combines the power of workplace management software with asset management, enabling customers to effectively operate their buildings, assets and employees.- Proven ability to deliver a range of projects including SaaS software implementation, data integrations, on premise software installations, software customisation to existing customer requirements in cloud and customer environments- Considerable experience delivering a wide range of projects with enterprise customers in banking, government and education sectors (including Department of Defence, Department of Social Services, ANZ, RBA & University of Melbourne)- Utilised strong time management skills to simultaneously handle up to 10 projects with varying complexity (typically ranging in duration from 2-4 months)- Demonstrated experience with the full customer lifecycle as a product expert assisting with pre-sales solutions, delivering implementation as a project manager, leading workshops for configuration and training, and working on proposals for existing customers- Displayed an innovative and agile approach to working to identify opportunities to enhance business processes. For example, by developing new slide decks and project plans which reduced workload on project managers whilst still being clear to clients and stakeholders- Used proper change process management to ensure that any scope creep or excess project time was followed up and charged accordingly

SpaceIQ is leading the digital transformation of the workplace with management tools and insights for data-driven real estate decisions, increased operational excellence, and enhanced employee experience. This was then merged to become Eptura.- Utilised excellent interpersonal skills when working with clients as a trusted subject matter expert to identify and implement the best most efficient ways to manage and resolve data issues in HR and payroll streams- Displayed strong leadership skills by overseeing an internal project to outsource a time consuming, complex support task which reduced the time that support was required by 90%- Conducted workshops and training for clients to develop a greater understanding of customer business issues and how to utilise the product to resolve these issues- Proactively sought to develop and implement smaller projects and change management pieces to ease workload on project managers- Collaborated effectively with project managers to deliver data loading for multiple projects with competing priorities and deadlines- Worked alongside the documentation team to develop best practice documentation for our help site to reduce workload on the support team- Demonstrated ability to learn, understand and implement new products and systemsUtilised excellent organisational and time management skills to ensure customers receive exceptional, high-quality service in a timely manner

Serraview is a workplace management tool built on a SASS platform, that was merged to become SpaceIQ and then eventually Eptura.- Honed leadership and people management skills by ‘acting up’ as acting Team Leader and Incident - Manager for service outages, which involved sending communications out to clients and managing cross-team functions- Gained experience working in multiple large datasets, data management and SQL based in house language SVQL- Managed competing priorities for up to 100 different support tickets with varied complexities at one time- Developed strong troubleshooting, problem solving and communication skills- Demonstrated excellent attention to detail through completing tasks to a high-quality