Executive with more than 30 years of diverse functional expertise in operations, wholesale and customer service. Have successfully driven large organizations to exceed operational objectives while continually delivering on financial commitments. Currently leading the FairPoint I&M, CXM, Dispatch and 911 teams, which compose of more than 800 employees located throughout the Northern New England and Telecom Group Areas. I manage an operating budget of $80M. Proven ability to drive successful outcomes in complex, fast-paced environments across large teams while completing critical projects. Core strengths include: Orchestrated multiple teams in improving business processes and ensuring optimum performance.Provided ongoing operational process analysis, communicated status, and identified and resolved operational issues and constraints.Managed resources, progress, completion timeframes, and budget while exceeding key operational performance targets, with results that include:Specialties: Operational Process Analysis, Strategic Planning and Leadership, Organizational Design and Development, Productivity and Efficiency Improvement,Project Planning/Execution, Customer Satisfaction, Multi-Site Operations, Process Redesign, Change Management, Performance Management, Total Quality Management, Cross-Functional Team Leadership, Revenue Goal/Growth Attainment, Financial Plan Development, Six Sigma Methodology, Negotiation, Persuasion, and Communication,