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Richard Mwangi Email & Phone Number
Specialist, Workforce Operations
at
Exinity
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Specialist, Workforce Operations
Location
United Arab Emirates
Company size
Who is Richard Mwangi? Overview
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Quick answer
Richard Mwangi is listed as Specialist, Workforce Operations at Exinity, a with 889 employees, based in United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Richard Mwangi.
Richard Mwangi previously worked as Workforce Management Analyst at Exinity and Workflow Analyst at Exinity. Richard Mwangi holds Diploma In Marketing Management - Kim, Sales And Marketing from Kenya Institute Of Management.
Company email context
Email format at Exinity
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Exinity
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Profile bio
About Richard Mwangi
With 6 months of experience in Operational Workforce Analysis, 8 years as an Administrator and Customer Service Representative in Dubai, and over 7 years of Sales and Marketing experience in Kenya, I am confident in my ability to excel in roles that demand a blend of analytical skills, customer service excellence, and marketing acumen.I am a quick learner, adept at problem-solving, and capable of managing significant workloads efficiently. In my previous roles, I’ve been recognized for my contributions to improving operational excellence and enhancing customer service standards. My ability to identify and implement improvements has consistently earned praise from my managers.I am passionate about acting as a positive role model within an organization and take full responsibility for my continuous professional development. I’m confident that, if given the opportunity, I will deliver a strong return on your investment through my dedication, experience, and results-driven approach.
Listed skills include Sales, Marketing, Sales Management, New Business Development, and 8 others.
Current workplace
Richard Mwangi's current company
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Exinity
9 roles
Richard Mwangi work experience
A career timeline built from the work history available for this profile.
Workforce Management Analyst
Workflow Analyst
Responsible for all workforce management functions as related to forecasting, capacity planning, scheduling, real-time monitoring, omnichannel contact routing and performance improvement. Essential in helping to manage customer happiness and service levels while working to reduce business costs and boost the efficiency of our employees. One of the main functions of the position is forecasting the staffing needs, considering the contact volume, headcount requirements, and time-off requests. Encouraging a high standard of care to customers, providing positive support and encouragement to employees, and understanding the organization financial needs. Real-time monitoring and oversight of employees and the use of Workforce Optimization methodologies to improve efficiency.
Customer Service Specialist
- Provinding a seamless customer service to the clientele worldwide through Live support, answering emails, assisting back office queries, assisting clients with the technical troubleshooting issues, providing relevant information to clients regarding the organisation as per the set company policies and SOPs.
Mar 2022 - Jun 2024
Customer Service Representative
Sep 2021 - Mar 2022
Control Room Support Assistant.
Planning, preparing the schedule, distributing and managing over 3500+ employees deployed to different clients. Monitoring their attendance via the roster and time management system (Rostima).Handling internal and external clients requests, complaints, enquiries and to provide a solution withing 24hours at the company's helpdesk.
Apr 2020 - Sep 2021
Security Administrator
Jul 2018 - May 2020
Security Administrator
Jan 2017 - Jul 2018
Regional Sales Executive
Jan 2015 - Oct 2016
Team & coworkers
Colleagues at Exinity
Other employees you can reach at exinity.com. View company contacts for 889 employees →
DK
Daria Korzhina
Colleague at ExinityMoscow, Moscow City, Russia, Russian Federation
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AD
Ali Dashty
Colleague at ExinityIran, Islamic Republic Of
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VK
Valentine Kwaku Mensah
Colleague at ExinityGhana
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MN
Mduza Ndlovu
Colleague at ExinityCity Of Johannesburg, Gauteng, South Africa
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SM
Shehzad Mehmood
Colleague at ExinityLahore District, Punjab, Pakistan
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TL
Tqiuan Lindo
Colleague at ExinityKingston, Jamaica
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AR
Arash Rahimi
Colleague at ExinityIran, Islamic Republic Of
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HT
Hish Tradee
Colleague at ExinityBatu Pahat, Johore, Malaysia
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MA
Mohamed Ameen
Colleague at ExinityUnited Arab Emirates
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SN
Steve Noble
Colleague at ExinityPort Harcourt, Rivers State, Nigeria
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Daria Korzhina
Colleague at ExinityMoscow, Moscow City, Russia, Russian Federation
View →
AD
Ali Dashty
Colleague at ExinityIran, Islamic Republic Of
View →
VK
Valentine Kwaku Mensah
Colleague at ExinityGhana
View →
MN
Mduza Ndlovu
Colleague at ExinityCity Of Johannesburg, Gauteng, South Africa
View →
SM
Shehzad Mehmood
Colleague at ExinityLahore District, Punjab, Pakistan
View →
TL
Tqiuan Lindo
Colleague at ExinityKingston, Jamaica
View →
AR
Arash Rahimi
Colleague at ExinityIran, Islamic Republic Of
View →
HT
Hish Tradee
Colleague at ExinityBatu Pahat, Johore, Malaysia
View →
MA
Mohamed Ameen
Colleague at ExinityUnited Arab Emirates
View →
SN
Steve Noble
Colleague at ExinityPort Harcourt, Rivers State, Nigeria
View →
1 education record
Richard Mwangi education
-
Kenya Institute Of Management
FAQ
Frequently asked questions about Richard Mwangi
Quick answers generated from the profile data available on this page.
What company does Richard Mwangi work for?
Richard Mwangi works for Exinity.
What is Richard Mwangi's role at Exinity?
Richard Mwangi is listed as Specialist, Workforce Operations at Exinity.
Where is Richard Mwangi based?
Richard Mwangi is based in United Arab Emirates while working with Exinity.
What companies has Richard Mwangi worked for?
Richard Mwangi has worked for Exinity, Talabat, World Security, Queen Elizabeth 2, and Dp World.
Who are Richard Mwangi's colleagues at Exinity?
Richard Mwangi's colleagues at Exinity include Daria Korzhina, Ali Dashty, Valentine Kwaku Mensah, Mduza Ndlovu, and Shehzad Mehmood.
How can I contact Richard Mwangi?
You can use AeroLeads to view verified contact signals for Richard Mwangi at Exinity, including work email, phone, and LinkedIn data when available.
What schools did Richard Mwangi attend?
Richard Mwangi holds Diploma In Marketing Management - Kim, Sales And Marketing from Kenya Institute Of Management.
What skills is Richard Mwangi known for?
Richard Mwangi is listed with skills including Sales, Marketing, Sales Management, New Business Development, Insurance, Customer Service, Management, and Strategic Planning.
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