Jr. Jira Admin • Create, manage, and support all administrative functions within Jira • Create and manage Jira Projects according to stakeholders' requirements • Develop and maintain complex workflows and automations • Manage user accounts, groups, roles, and permissions • Conduct training on best use practices • Primary point of contact for all things JiraProduct Data Specialist II • Author and maintain automotive parts and accessories product data • Manage data within SEMA Data’s product information management systems • Conduct customer training to familiarize them with SEMA Data’s program, systems, and solutions • Work with customers to increasingly improve their understanding of product data • Standardize and normalize product information received from customers and internal sources to ensure product data is consistent and accurate

Responsible for the creation and maintenance of automotive parts data within a in-house built PIM system in the PIES and ACES formats. -Mapping and standardizing data received from manufacturers and internal sources to ensure data is consistent and accurate-Setup and maintenance for processes used to publish data from application databases and manufacturers-Review and clean product data including images, dimensions, descriptions, and fitment/application data-Review incoming new and changed data for completeness and accuracy-Work with suppliers to help them produce cleaner dataAdditionally:-Led the integration of JIRA Service Management-Administrator and primary point of contact for JIRA Service Management

-Maintain products and onboard new vendors using PIM system-Research products and vehicles in order to ensure data accuracy-Work with vendors to troubleshoot data discrepancies-Maintain departmental records of progress and completed work-Evaluate current processes and identify opportunities for improvements-Provide backup support to escalated product-related issues

Conducting presentations with business owners and employeesAct as liaison for clients and administration team

• Technical Support Professional - Managed and coordinated various tasks associated with the Firm’s IT infrastructure - Primary contact for IT consultant coordination - Project lead for VOIP phone system integration• Administrative Support Professional - Assisted with administrative and office management duties in support of the Firm’s paralegal, docketing, and billing support staff - Coordinated office maintenance needs - Maintained office supplies and performed all resupply orders- Performed reception duties

•Primary Service Manager for over thirty partner companies supporting over one hundred customer companies and thousands of users in the United States, while providing support for international counterparts. Duties include: -Acting as the primary contact for all partners requests & incidents -Responsible for prioritizing and managing these requests & incidents -Managing a team of Microsoft engineers to complete these requests & incidents•Responsible for managing all Microsoft SPLA License reporting for partners•Primary Service Manager supporting Petco’s vendor partner program supported by SaaSplaza’s My Sourcing Center Portal; a PIM system. Providing support for all of Petco’s vendors in the use of the portal system

• Responsible for image creation for both the phone application and the website• Works with the international marketing/sales teams on Ad-Hoc image requests• Assists in the development of the application by testing it on multiple platforms

• Administrated the in-house web analytics tool Fireclick• Integrated and administrated the in-house web analytics tool Omniture• Created, maintained, and performed presentations on dashboard level & Ad-Hoc reports regarding all website traffic and sales data• Worked with online advertising and marketing groups to test and measure promotion effectiveness

• Worked closely with advertising, marketing, and merchandising groups to provide data for driving decisions and measuring results• Primary support for 80 internal users of the Coremetrics web analytics tool• Developed best practice approaches for usage of internal analytics applications• Interfaced with external vendors and provided feedback to enhance their services• Developed and produced dashboard-level reports distributed to senior management• Reviewed customer feedback submitted through the website and filtered for action by the appropriate internal design and marketing groups