Customer Experience and Financial Analytics using Qualtrics, Tableau, and SQL

Data Management: Wrote and optimized SQL queries to analyze campaign performance. Monitored operations and performance of drip marketing outreach campaigns. Informed strategic planning to achieve user retention and product education. Enhanced user retention and engagement by anticipating user's goals and challenges. Coordinated marketing campaigns that met or exceeded stakeholder goals. Managed and analyzed data to facilitate personalized customer outreach marketing.Operations Management: Developed new documentation resources and standards, increasing associate efficiencyby 20% and reducing inaccurate information being shared to our customers by 15%. Built processes to track project metrics and progress; reduced time to produce weeklyqualitative insight reports from 4 hours to 1 hour. Successfully managed ticket volume, resulting in associates completing more tickets in ashorter amount of time by ensuring workload was evenly distributed. Monitored and resolved escalated tickets from customer representatives. Performed monthly QA analysis on associate tickets and provided growth based feedback. Audited for quality assurance and regulatory compliance by reviewing solved tickets.People Leadership and Development Prepared and hosted learning and engagement activities to grow associate skills. Successfully scaled learning and development by hosting multiple trainings a month andonboarding more than 30 new team members. Provided feedback and coaching on tone, data accuracy, and campaign objectives toassociates.

Ensured customers received handcrafted custom beverages.Maintained safe and sanitary working environment.Competed in regional level barista championship.

Provided the fastest, genuine, checkout experience.Executed merchandising plans and adapted to match inventory. Trained new sales advisors and coached to associate growth.

Job Focus: Insurance Billing and Coding, Provider CredentialingSoftware: EMR / PMS, Eaglesoft, Open Dental, MacPracticeTranslated patient information into code, entered records into the EMR, and ensured compliance with HIPAA regulations.Coordinated insurance reimbursement to care providers, processed payments from patients and insurers, ensured accuracy in billing.Participated in planning and execution of social media engagement and content creation.Coordinated front and back office administrative tasks.Conducted provider credentialing and patient benefit coordination.Oversaw contracting and planning for clinic renovation and expansion.

Provided the fastest, genuine checkout experience.Executed merchandising plans and adapted to match inventory. Trained new sales advisors and coached to associate growth.

Sales and Services Product Marketing Analysis, Project Management, Training, and MerchandisingCheckpoint POS, macOS, QuickBooks

Bookkeeping, Business Development, Merchandising

Replaced desktops, laptops, NAS devices, printers/scanners, phone systems, and associated peripherals.Supported and educated users about their new equipment.Assisted users in customizing new workstations.Customized experience by accommodating the needs of each individual agent's office.Ensured users could log in and access all documents and application systems.Resolved hardware and software issuesMigrated data and imaged workstations.Troubleshooted local network connectivity issues, wired and wireless.

Provided a friendly, clean, and safe ride for passengers.

Short-term contract. Uninstall existing equipment and install new desktops, laptops, and associated peripherals including scanners, printers, and other network devices. Assist users in customizing new workstations and software settings.

Job Focus: Medical Billing · Electronic Medical Record (EMR) · Medical Coding · Benefits AdministrationSoftware: Eaglesoft, MS Excel, RevenueWell, CareCreditSupported planning and execution of social media engagement and content creation.Conducted front and back office administrative tasks.Coordinated patient treatment planning and insurance benefits management.

Job Focus: Insurance Billing, Benefit Coordination and Treatment PlanningSoftware: Software: Eaglesoft, MS ExcelPioneered archival and data migration from paper to EMR/EHR.Conducted data entry and maintained provider credentialing.Supported management of 7+ clinical team members.Provided general office tech support for software and hardware.

Basic front office responsibilities for this position included greeting patients, answering phones, sorting incoming mail, scheduling appointments, and stocking supplies. Office staff also provided support for the clinical staff with sterilization of equipment and operatories as well as processing phosphor plate digital x-rays.

Customer service, visual merchandising, product representation, sales.

Supervising a team of 2-5 employees, sales tracking, customer service, sales, returns, exchanges, visual merchandising, cashier, cash office.

Customer Service, Cashier, Food Prep and Sanitation, Supervised a team of 2-3.

Corporate Office Reception, Phone calls, Digital and Traditional correspondence, Concierge to Visitors, Electronic Archiving, Accounts Payable, Assistant to Project Manager This was a co-op externship program that coordinated with course study in High School.