Chief of Staff supporting an institutional business region. Currently engaged in both strategic planning and tactical execution. This involves providing thought leadership to assist business leaders in defining and operationalizing the regional strategy as a cascade from, and in support of the broader organizational strategy.

Development and delivery of multi-year transformational roadmaps focused on digitization, 3rd party spend, site strategy sourcing optimization, and operational & performance excellence. POPM for developing an Intelligent Process Automation Deployment Strategy, Program and Delivery Model across Consumer & Small Business (CSBB) Operations.Leading process discovery (from a business lens) and driving simplification & automation across the board to support digitization via various levers i.e. forms digitization, document collaboration, intelligent automation (RPA/RDA), OCR/ICR, Chatbots, etc.

Built and led a Federated Robotics Team within Retail Client Services which delivered million+ in savings year over year through the automation of manual tasks all while staying within budget.Managed cross functional global teams of 10+ employees consisting of business analysts, change readiness leads and IT developers focused on the development and delivery of technology, RPA/RDA and intelligent automation solutions.Involved in critical E2E continuous improvement efforts focused on the customer journeys, reducing defects/rework, retention, and driving down operating costs.

Business Support ManagerProvided sales performance reporting for the Global Corporate Banking business to help drive a client focused sales culture and future growth opportunities.Managed the coverage and sales effectiveness scorecard and KPIs for the global expansion strategic roadmap. The initiative tracked monthly pipeline, revenue, and call/ pitch statistics for new clients across 17+ countries.Designed an approach to streamline report processes through automation and offshoring.Deployed a gearing tool for Global Treasury Sales to effectively monitor and rebalance business portfolios.Sr. Process Design ConsultantManaged the Enterprise Architecture of Integrated Information Systems (ARIS) BPM Program. ARIS provided the infrastructure for Business Process Management, and supported the Global, Risk & Compliance Archer platform through the documentation of processes, regulatory controls, and key risk indicators.Led and coached a team of offshore resources in India & Costa Rica to support multiple continuous improvement initiatives at their sites.Designed and launched a governance tool to track, administer, and approve all process artifacts required for the OCC.Quality and Productivity ConsultantCompleted a Six Sigma Black Belt sales support redesign project which increased sales capacity by centralizing overdraft and fraud activities. Project resulted in $800K in savings per year.Facilitated multiple continuous improvement sessions to uncover cycle-time and waste reduction opportunities across the Treasury Servicing & Fulfillment departments.Developed a Kaizen playbook which provided a standard approach and framework for conducting Lean process optimization workshops.