Richard Nordan Email & Phone Number

United States

Mesa, Az

• Handle calls from individual customers and public utility and insurance industry employers in a call-center environment • Strive for first call resolution, and take true ownership of customer needs• Strong communication and organizational skills, perform multiple tasks/navigate multiple systems simultaneously• Discuss/Educate about reorder programs and out of warranty products with customers• Coordinate entire sales process, providing updates to customers as needed • Obtain required clinical information for medical necessity• Clearly document all correspondence in the company database• Troubleshoot and seek solutions to customer inquiries, problems and/or concerns• Serve as a mentor to both new and established employees as the lead “go-to” person for particularly challenging callsAreas of expertise includes:Customer relationship management Inbound (Oracle and SalesForce)Microsoft Office 2007, 2013, and 2016Windows Vista, 7, 8, and 10Product inquiry between Administration and Transportation departments for. AS400 based order entry software (TANDEM)Basic SAP and CRM operation.Batch label printing for warehouse operationLotus NotesAvailityDocusignPVerify

Sociology

Nursing