Richard Nuñez

Richard Nuñez Email and Phone Number

Operations Manager @ Cmax Solutions
Santo Domingo, DO
Richard Nuñez's Location
Santo Domingo, Distrito Nacional, Dominican Republic, Dominican Republic
About Richard Nuñez

Richard Nuñez is a Operations Manager at Cmax Solutions.

Richard Nuñez's Current Company Details
Cmax Solutions

Cmax Solutions

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Operations Manager
Santo Domingo, DO
Employees:
242
Richard Nuñez Work Experience Details
  • Cmax Solutions
    Operations Manager
    Cmax Solutions
    Santo Domingo, Do
  • Callmax Solutions Dr
    Operations Manager
    Callmax Solutions Dr Nov 2022 - Present
    Santo Domingo, Distrito Nacional, Dominican Republic
  • Teleperformance
    Operations Manager
    Teleperformance Dec 2021 - Jun 2022
    As Operations Manager for a TELCO Client which main role consisted on maintain and improve call center operations performance by monitoring system efficiency; identifying and resolving problems; preparing and completing action plans; leading process improvement efforts and quality assurance programs; leading Supervisors and Quality Analysts towards operarional success in our Key Performance Indicators, ensuring we live by a culture of excellence in CSAT (Customer Satisfaction), KSAT (Client Satisfaction) and ESAT (Employee Satisfaction); make certain that my operations are carried on in an appropriate, cost-effective way, by examine financial data and use them to improve profitability, managing an operations of 150+ FTEs.
  • Teleperformance
    Operations Supervisor
    Teleperformance Aug 2020 - Dec 2021
    Tiger Team Operations Supervisor, leading 2 major line of business of escalations management, back office & chat lines, managing around 40 ftes including 10 Senior Advisors, experienced supervisor, on reservations, sales, health insurance & tech support, key player in a tiger team in a major client to ensure results.
  • Teleperformance
    Customer Service Representative
    Teleperformance Feb 2020 - Aug 2020
    Santo Domingo, Distrito Nacional, Dominican Republic
  • Myclick123, Mcdonal'S
    Community Manager
    Myclick123, Mcdonal'S Mar 2016 - Feb 2020

Richard Nuñez Education Details

Frequently Asked Questions about Richard Nuñez

What company does Richard Nuñez work for?

Richard Nuñez works for Cmax Solutions

What is Richard Nuñez's role at the current company?

Richard Nuñez's current role is Operations Manager.

What schools did Richard Nuñez attend?

Richard Nuñez attended Universidad Autónoma De Santo Domingo.

Who are Richard Nuñez's colleagues?

Richard Nuñez's colleagues are Elmar Alcoy, Malka Saba Ahmad, Raul Pabruada, Karenn Foz, Richmond Abordo, Kate De Leon, Frank Valleras.

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