Richard Olivas Email and Phone Number

As the primary point of contact for security issues and incidents that occur at our properties throughout the US and overseas and for employees traveling globally, the GSOC Operator plays a key role in both operational security and facility safety. Using various technical security systems and monitoring software, the GSOC Operator is responsible for the detection, triage, and alerting of routine and critical security incidents also assisting with the escalation and incident management of critical security incidents.Responsible for providing primary and secondary service support in the area of Security and Fire Alarm System Monitoring; Emergency monitoring; Global Threat Management, CCTV monitoring, and routine dispatching of personnel. GSOC Operators will assist in all general intake responsibilities.

• Performed all hiring and recruiting for CT, NY, NJ, including submitting and proof-reading all I-9 documents, guard card verification and federal and state forms.• Conducted audits and inspections for all Duty-Free Stores at JFK International Airport, performed undercover/plain clothes operations to apprehend internal and external shoplifters. • Certified by Department of Homeland Security in personal escorts, vehicle escorts and no badge undercover surveillance operations. • Directly responsible for scheduling and training new officers to include Armed Protection Security, Loss Prevention Undercover, Executive Driver Positions Armed/Unarmed, Retail Uniformed Personal, Missing Persons Details and bodyguard details. • Created and led the Instore Apprehension Specialist training and exam for CVS, Walgreens and Duane Reade.Skilled in incident response, apprehension, and prosecution support. Developed and implemented security protocols, policies and procedures, and conducted ongoing audits to ensure compliance. Developed awareness, training and compliance programs covering OSHA, municipal codes, safety, inventory control, fire suppressor systems, loss prevention tactics, client relations, Valient payroll training, hiring and recruiting, HVAC, and emergency evacuation.

Professional manager with 15 years managerial experience, directing operations of security practices and regulations in organization. Managed all security costs through financial analysis. Prepared overall security plans and managed security operations of organization, including assignments and staffing for 3 separate sites including Pitney Bowes World Headquarters.