I am an accomplished and experienced manager with a strong record of delivering IT projects and 365 services, facilities & office services and operational support, currently on contract with the Refugee Council. I have good team leadership, project management, communication, organisational and planning skills with ITIL and APM qualifications. I am a team leader who motivates, and builds trust in all the people I work with and manage. I have a highly motivated “can do” approach to work. No task is too small, no issues are unsolvable. Key CompetenciesBusiness Analysis Project management and Project deliveryDelivering moves to cloud based platforms - Microsoft Azure Cloud Delivering Cyber Essentials Accreditation IT change management and upgradesPolicies – Document Retention - GDPRExternal vendor and contracts management Delivery of IT and facilities services Office, reception, and post room managementBuilding management and provisionKey IT SkillsSharePoint File store Microsoft Teams O365 Cloud Management and configuration Microsoft Remote Desktop Services (RDS) Windows 11,10, 8, and 7 Microsoft Intune – Endpoint management -P.C / Laptop – Setup and configurationO365, Office 2019,16 and 10Microsoft Server 2012, 2016, Remote desktop managementKey Achievements• Delivered the move from a Citrix environment to a new service provider with Microsoft Remote Desktop environment and SharePoint capability. • Delivered New Intranet site • Delivered a Laptop and Desktop refresh programme with Intune configuration across the whole organisation with the Refugee council• Delivered Cyber Essentials accreditation for 2022 – 2023, 2023 – 2024 and 2020 - 2021• Delivered full working from home capability for all staff in the IIA by replacing their desktop PCs and home laptops with one laptop per person that could meet all their business needs.• Moved the IIA to a cloud-based email and Microsoft office platform (Office 365)• Delivered a new central London Policy office for the CEO and the Policy team of five to a very tight deadline of one month with IT, furniture, and provision of office services.• Brought in additional income by developing the head office meeting rooms into a training facility• Contracts management – Reduced excessive number of contracts for facilities and realigned them to match our financial accounting period.• Delivered high spec Audio Visual facilities to meeting and training rooms, replacing ceiling mounted projectors.• Played a major role with the specification, purchase and implementation of a new £500k database