I am the owner and Director of this franchise business which is a domestic and commercial cleaning company with 22 staff and a £300,000 turnover. My key achievements include:• Transformed under performing business, carried out a root and branch review, developed franchise business to enable growth• Doubled business turnover through improved staff training, implemented job descriptions and induction • Developed product offerings, improved marketing and promotion strategy led to new contracts and an increase in commercial work which supported core business• Transferred business premises and added dry cleaning and ironing to the services offered • Determined strategic objectives and policies• Monitored progress ensured aligned with strategic objectives and policiesDay to day wise I head up recruitment and management of all staff, oversee HR, budget planning, customer service and marketing elements and design and implement staff training programs.

In my role as North West Sales Representative for this children’s occasion clothing company, supplying Harrods and other smaller retailers, key aspects of my role included: • Increased sales/turnover in under performing area; 12-month period increased client base from 20 to 32• Developed sales growth through existing accounts• Sourced potential new accounts• Secured Matalan Germany as key client, orchestrated sale/transfer of old stock from previous season; additional revenue stream enabled company to develop branding and new product base• Successfully met sales targets and KPI’s in line with strategic objectives • Liaised with stakeholders and clients maintained strong customer service relationships and links • Collaborated with marketing

In this role I provided outstanding customer care and developed strong relationships with new and existing customers. I successfully met specific deadlines and managed potential sale leads and boosted revenue.

In this role I developed and maintained customer relationships and furthered existing customer relationships and cultivated understanding of client requirements, negotiated with the managing director and production manager to meet these demands and improved customer service and retention. I initiated and developed sales leads which led to boosting increased annual turnover from £750,000 to £1.5 million.I also created and supplied environmentally friendly unique product to the industry, enabled competitive advantage to clients.

As Restaurant Manager, I managed food safety and health and safety across the restaurant.Day to day duties included stock ordering and control of cash handling and overseeing the staff recruitment, training and staff rota. The restaurant was awarded the prestigious restaurant of the year award via independent audit results, areas tested include turnover increase, food cost and staff costs, secret shopper results (one per week), staff training, promoting staff to management/supervisor roles and customer complaints.I organised McDonald's charity days within the community and raising awareness and money for Ronald McDonald Houses partnered with specialist children's hospitals across the UK and increased links with local schools, supported delivery of specialised coaching and additional offerings for the pupils, e.g. sports coaching, drama or music teaching.

As Floor Manager I headed up sales for the menswear department.I delivered excellent customer service, oversaw merchandising, stock control and window display, carried out staff training and mentoring and showcased financial acumen with high level cash handling.